The Importance Of Work Order Escalation Request

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There has been a noticeable increase in the number of “emergency and last minute” work order escalation request in the Information Access Management & Information Protection Operations group. This issue has been deemed significant, as daily request have reached surge levels causing an increase in distractions, and drop in the group’s teammate efficiency. This matter also effects the IAM/IPO team’s cumulative SLA and quality is begging to suffer.

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