Social Security Employee Motivation Report

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The opportunity for career advancement within the Social Security Administration is what motivates me to work harder, take on more projects, and continuously study the law. It is in the agency 's best interest to have a legal assistant that goes above the call of duty and possesses the talent, legal knowledge, and competencies necessary to not only accomplish the mission but also exceed external customers ' satisfaction. Pursuing my Master 's degree is part of reaching the ultimate goal of management and having a more successful, lucrative career within the Social Security Administration. Motivation is "the processes that account for an individual 's intensity, direction, and persistence of effort toward attaining a goal (Robbins …show more content…
216). My service to claimants is important and can grant much needed benefits to the sick and disabled. The autonomy provided includes the freedom to share ideas with management, interact with the public, and to be a part of a team where my opinion matters. "The necessity and value of empowering employees have been implied…that it is impossible for leaders to closely monitor and control the service process. Rather, positive service outcomes may result when front-line service employees are given latitude in satisfying customers" (Dong, Liao, Chuang, Zhou, & Campbell, 2015, p. 1365). My job gives me latitude in prioritizing my work, deciding which approaches to take to solve problems, and working independently on claims. Every day I schedule my workload to my liking and I am able to take lunch when it suits me. Unlike Lesson 4, where autonomy can lead to "issues of absenteeism and such…and there can be an abuse of power," this is not a problem at my office because leadership enforces quotas yet providing few restraints on how to get the work done (BMAL 500 Audio Lecture Series). My job clearly is in the pursuit of work motivation in that it “provides substantial freedom, independence, and discretion to the individual in scheduling the work and in determining the procedures to be used …show more content…
Researchers believe that employees will be happier and more productive if they choose a schedule that suits their personal needs. Alternative work arrangements are "empowering employees—rather than closely monitoring and controlling them—[which] may be a more effective way to enable employees to provide satisfying service" (Dong, Liao, Chuang, Zhou, & Campbell, 2015, p. 1373). First, flextime is standard at my office and employees can arrive between 6:30am to 9:30am. The office closes at 6:00pm. This flexibility motivates employees because it boosts morale and job satisfaction. The office benefits because there is a reduction in absenteeism, tardiness, over-time pay, and an increase in productivity. Second, my office has the option to telework. The requirement at my office is that you must be on board one year, have a satisfactory performance review, and meet the office quotas for case workup. The reasons not to telework given to me have been either the home life is too stressful and he or she would not be productive or they would miss social interactions. Overall, career advancement, independence, and alternative work arrangements motivates employees to strive in increasing the quality and quantity of their work for the

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