When you think of pursuing a career in the business world, many people think of the tasks at hand, but becoming a business man or woman is more than just predicting the stock market, producing a product or selling goods. There is an art behind each successful business leader that sets him or her apart from the rest. Many times, interpersonal skills is what makes all the difference. Interpersonal skills involve listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. One of the most important skills to have in life is listening. According to the article titled,
“What Are Interpersonal Skills?”(n.d.), listening is “how we interpret both the verbal and nonverbal messages sent by others.” Listening involves receiving information. If we fail to receive information from others it can be detrimental to to our career and our lives. …show more content…
An example of how listening can be useful in business is by receiving instruction from your boss about a new project.
If you listen well, you will be able to know what you need to do for the project and the expectations of the project. Carrie Brenner, author of “Ten Ways to Improve Your Interpersonal
Skills” (n.d.) give practical ways to improve listen skills in the office. Brenner states, “Using your own words, repeat what the speaker has said. By doing this, you’ll know that you’ve processed their words, and they’ll realize that your answers have been genuinely thought out” (n.d.). By repeating what you have heard, you can actively engage in the conversation and help your listening skills improve. Listening is a key skill that business men and women need to develop to become successful in their career. Another interpersonal skill that is important to have in a business setting is assertiveness. Assertiveness is, “communicating our values, ideas, beliefs, opinions, needs and wants INTERPERSONAL SKILLS 3 freely” (What Are Interpersonal Skills? n.d.). Assertiveness is the ability to communicate effectively. Assertiveness is important in a business setting because communication is necessary for making business plans, deals, and in business meetings. If assertiveness is not happening then many people will not know what to do and be in confusion. Benner gives us great tips for developing assertiveness, “When in a discussion with colleagues, don’t blurt out the first thing that comes to mind. Instead, think carefully about the words you use. With clear communication, you’ll be able to avoid any potential misunderstandings with colleagues” (n.d.). Assertiveness is necessary for business men and women because it helps accomplish the task at hand. Negotiation is the next interpersonal skill. Negotiation is defined as, “Working with others to find a mutually agreeable outcome” (What Are Interpersonal Skills? n.d.). Negotiation involves find a agreeable solution. In a business deal, each person comes to the table with wants for their own company. In order to come to a agreeable solution that can benefit both parties, there must be good negotiation. Brenner writes how we can grow in negotiation by bringing unity to our company, “treat everyone the same… don’t act like one person’s opinion is more important than another’s. Don’t gossip about your colleagues. Always consider your coworkers’ suggestions… If you follow these rules, your coworkers will come to identify you as a team player and someone who can be trusted” (n.d.). These are some great tips on how to become a trusted person in your office which will lead to people to trust you negotiations. Feedback is a great quality to give and to get. Feedback is, “communicating with someone about something that they have done or said, with a view to changing or encouraging that behavior”(Giving and Receiving Feedback n.d.). In a company, feedback is important INTERPERSONAL SKILLS 4 because it allows the managers to communicate quality of the work being done and also allows the employee to know how he or she is doing with their work productivity. Is is important to use specific feedback in a timely manner to be effective (Giving and Receiving Feedback n.d.). Another point to mention is that feedback is sometimes hard for people receive because sometimes it is not what they want to hear, or they become defensive. Proverbs 14:28 says, “A fool rejects his father’s discipline, but he who
“What Are Interpersonal Skills?”(n.d.), listening is “how we interpret both the verbal and nonverbal messages sent by others.” Listening involves receiving information. If we fail to receive information from others it can be detrimental to to our career and our lives. …show more content…
An example of how listening can be useful in business is by receiving instruction from your boss about a new project.
If you listen well, you will be able to know what you need to do for the project and the expectations of the project. Carrie Brenner, author of “Ten Ways to Improve Your Interpersonal
Skills” (n.d.) give practical ways to improve listen skills in the office. Brenner states, “Using your own words, repeat what the speaker has said. By doing this, you’ll know that you’ve processed their words, and they’ll realize that your answers have been genuinely thought out” (n.d.). By repeating what you have heard, you can actively engage in the conversation and help your listening skills improve. Listening is a key skill that business men and women need to develop to become successful in their career. Another interpersonal skill that is important to have in a business setting is assertiveness. Assertiveness is, “communicating our values, ideas, beliefs, opinions, needs and wants INTERPERSONAL SKILLS 3 freely” (What Are Interpersonal Skills? n.d.). Assertiveness is the ability to communicate effectively. Assertiveness is important in a business setting because communication is necessary for making business plans, deals, and in business meetings. If assertiveness is not happening then many people will not know what to do and be in confusion. Benner gives us great tips for developing assertiveness, “When in a discussion with colleagues, don’t blurt out the first thing that comes to mind. Instead, think carefully about the words you use. With clear communication, you’ll be able to avoid any potential misunderstandings with colleagues” (n.d.). Assertiveness is necessary for business men and women because it helps accomplish the task at hand. Negotiation is the next interpersonal skill. Negotiation is defined as, “Working with others to find a mutually agreeable outcome” (What Are Interpersonal Skills? n.d.). Negotiation involves find a agreeable solution. In a business deal, each person comes to the table with wants for their own company. In order to come to a agreeable solution that can benefit both parties, there must be good negotiation. Brenner writes how we can grow in negotiation by bringing unity to our company, “treat everyone the same… don’t act like one person’s opinion is more important than another’s. Don’t gossip about your colleagues. Always consider your coworkers’ suggestions… If you follow these rules, your coworkers will come to identify you as a team player and someone who can be trusted” (n.d.). These are some great tips on how to become a trusted person in your office which will lead to people to trust you negotiations. Feedback is a great quality to give and to get. Feedback is, “communicating with someone about something that they have done or said, with a view to changing or encouraging that behavior”(Giving and Receiving Feedback n.d.). In a company, feedback is important INTERPERSONAL SKILLS 4 because it allows the managers to communicate quality of the work being done and also allows the employee to know how he or she is doing with their work productivity. Is is important to use specific feedback in a timely manner to be effective (Giving and Receiving Feedback n.d.). Another point to mention is that feedback is sometimes hard for people receive because sometimes it is not what they want to hear, or they become defensive. Proverbs 14:28 says, “A fool rejects his father’s discipline, but he who