Surveys conducted annually by Gallup indicate that employee engagement has been essentially flat for well over ten years (Adkins, 2016). These results are surprising given the strong linkage between employee engagement and business outcomes such as profitability, productivity and customer satisfaction (Adkins, 2016) and at least partially explains why 85% of executive’s rate engagement as an important or very important priority for their companies (Deloitte, 2016). Clearly, a better understanding of how to gauge and improve employee engagement should be a strong element of the human capital management strategy for all companies today. Employee engagement has many definitions. However, two words should not be confused with employee engagement,
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These studies show that more highly engaged employees result in higher levels of customer satisfaction; improved quality; better safety scores, lower employee turnover and higher revenue (Kruse, Why Employee Engagement, 2012). Within the context of a healthcare delivery system, employee engagement has been linked to higher quality patient care, patient satisfaction and patient engagement (91Engagement, 2013 ).
In addition to the areas mentioned above, there are several other reasons, why employers should place a heavy emphasis on improving employee engagement levels. First of all, there is a lot of competition in the recruiting arena for millennials who are not as loyal as previous generations of workers (Deloitte, 2016). Secondly, the increased utilization of social media has resulted in employer brands that are transparent. The implication of this is that potential recruits are more likely to believe the words of a current employee about the workplace culture than, for example, a job advertisement (Mosley, …show more content…
For example, an assessment of an organization’s talent management program should consider several areas of the model that create a Simply Irresistible culture. First of all, the need to make work meaningful forms the first strategy of the Simply Irresistible model. Employees wish to have a positive impact on their work life and not are not merely seeking monetary compensation, although this is necessary to a certain extent. Understanding what motivates potential employees and how this could impact the job they are being recruited for is an important first step in determining an employee’s ultimate engagement (Bersin, Becoming Irresistible,
These studies show that more highly engaged employees result in higher levels of customer satisfaction; improved quality; better safety scores, lower employee turnover and higher revenue (Kruse, Why Employee Engagement, 2012). Within the context of a healthcare delivery system, employee engagement has been linked to higher quality patient care, patient satisfaction and patient engagement (91Engagement, 2013 ).
In addition to the areas mentioned above, there are several other reasons, why employers should place a heavy emphasis on improving employee engagement levels. First of all, there is a lot of competition in the recruiting arena for millennials who are not as loyal as previous generations of workers (Deloitte, 2016). Secondly, the increased utilization of social media has resulted in employer brands that are transparent. The implication of this is that potential recruits are more likely to believe the words of a current employee about the workplace culture than, for example, a job advertisement (Mosley, …show more content…
For example, an assessment of an organization’s talent management program should consider several areas of the model that create a Simply Irresistible culture. First of all, the need to make work meaningful forms the first strategy of the Simply Irresistible model. Employees wish to have a positive impact on their work life and not are not merely seeking monetary compensation, although this is necessary to a certain extent. Understanding what motivates potential employees and how this could impact the job they are being recruited for is an important first step in determining an employee’s ultimate engagement (Bersin, Becoming Irresistible,