Leadership takes the approach that Mintzberg described as community renewal or communityship that begins with trust and organizational learning (CoachingOurselves, 2016). Credibility in coaching buyers is easy when the current and former CEO were once buyers themselves.
Pursuing this further, Ledlow and Stephens (2016) presented a table comparing leadership versus management and in various ways, T.J. Maxx embodies leadership due to their long-term visionary commitment to