Systems theory focuses intently on the environment and how it influences and shapes the organization. The theory promises to effectively handle complexity, perform with precision, see through a holistic lens, and will always arise from any form of chaos. In our case study, the “Crisis in the Zion Emergency Room”, we see the horrible effects of poor communication and teamwork between the divisions of a hospital. The conflict lies in the fact that beds are divided among the emergency room, the heart center and pediatric care unit, and overpopulation in the emergency room leaves patients littered around the hallways in gurneys. Using a wider lens, we can associate the Zion Hospital with the role of environment and the three hospital units, the
