Medstar Union Memorial Hospital Case Study

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MedStar Union Memorial Hospital (MUMH) is a nonprofit community-based hospital and a nationally rank for their specialty performance in nephrology, orthopedics, heart bypass surgeries & knee replacement, general and medical surgery. The hospital is located in north central Baltimore city area and was founded in 1854 by the “Union Protestant Infirmary” to “provide shelter and medical care to the sick, poor, and disabled”. In 1923, the name was changed to recognize and honor the people who have contributed to its development and foundation. The hospital has the mission to be distinguished by their specialty, quality, educational and clinical research that it serves within the community with a vision: “to be the trusted leader in caring for people …show more content…
UMMS (University of Maryland Medical System Corporation), annual revenues $885,087, a private nonprofit hospital with 2300 acute care beds of the patient with trauma, coma, kidney/other organ transplants, Orto rehab, and stroke.
2. JHHS (John Hopkins Health System Corporation)-an affiliate world renewed that oversees six hospitals array of health services, annual revenues of $3,565,057.
3. St. Agnes Healthcare, Inc. – estimated employee of 2500, offers a 300 bed with a comprehensive variety of medical and surgical services and an annual revenue of $439,629.
4. Major problem and secondary issues The hospital challenge is how to develop a strategic framework that it will maximize staff and patient safety, eliminate stress, save time to increase quality care performance. This measurement goal is to minimize the loss of patient valuable, improve patient experience and decrease the hospital’s liabilities for any negligence or compensation claims. According to TJC, half of the hospitals are reporting that “ED overcrowding, diversion, and staffing shortage” are all contributing factors of: “Decreased patient satisfaction, reduced numbers of staffed beds, increased length of stay, increased wait times for surgery, as well as cancelled surgeries also follow in the wake of staffing shortages”(TJC,
…show more content…
The patient was admitted to ICU (Intensive care Unit) after a post open heart surgery. On his first day on ICU floor, the patient was transferred with his denture but he was not allowed to eat solid food and he was placed on a liquid diet. After five days, the patient diet was advanced to a regular diet and he needed his denture to eat his meals. At that moment, the patient couldn’t find his denture and he complained to the nurse about his missing belonging. An investigation process started with the staff nurse checking his room, security was called to file a written lost report and the case incident was forwarded to the risk management department to replace patient’s lost denture for a total cost of $1,120 charge

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