Starmark Analysis

I write this with a heavy heart and I stress this is my personal experience and opinion about Starmark. I waited quite some time to be able to attend the dog trainer academy. After saving and planning the time had come. Once there I realized quite quickly the owners did not put their money into the academy, maintenance/upkeep of the property or housing, nor did they seem to care about the property or the lack of care being provided to boarded dogs. The facility appears to be understaffed in maintenance as there were numerous things either not working, leaking, broken, a hole in the main driveway area that finally had cones put around it but was not filled when I left, flooding sidewalks when it rained that were used to get to and from the kennels …show more content…
We found out through word of mouth, I approached management who then confirmed it but only after my personal dog contracted the parasite and had to have a few hundred dollars of veterinary services. This was a known issue and yet there was no official statement to the students when it was discovered. The issue lacked transparency and it also lacked a quick response that one would expect from a facility touting itself as “World Leader in Pet Education”. This is a very high standard to paint on the wall and yet there were several students who were upset and, I would go so far as to say, disgusted with the condition of the facility, lack of upkeep and maintenance, lack of prompt and proper care of boarded dogs and a lack of transparency. I will say this, Starmark is very lucky to have their head instructor, “Phil” (not his real name because I did not ask permission to use it). If it were not for “Phil” I would have left in week two and asked for my money back. I, naively, felt a difference could be made – clearly management cannot be aware of these issues I thought but I was proven