Standard Scheduling Process

II. Introduction

To formulate an efficient standard scheduling process model aimed to reduce the rate of no show and same day cancellation of appointments within the outpatient clinics of Northwestern Medicine’s Department of Medicine Medical Specialty Divisions, it is essential to conduct an appropriate literature review to identify root causes and understand the improvement processes of a scheduling model. As outpatient scheduling is an integral part of the operational efficiencies of a healthcare organization, understanding the improvement processes and contributing causes will assist in reducing the rate of no show and same day cancellation of appointments within the Allery and Nephrology/Hypertension outpatient clinics.

The outpatient