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Singapore Marriott Hotel Case Study

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For our city hotel, we have selected Singapore Marriott Hotel as it has recently undergone renovations in 2012. The hotel has been awarded the Certificate of Excellence by Tripadvisor in 2014. The hotel also has a strong reputation of being a luxury hotel consisting of a vast variety of amenities from having the most up-to-date furnishing in every single room to their luxurious spa retreat. Guests can indulge in gastronomic treats that will be sure to tickle their taste buds in five of the hotel’s award winning restaurants and bars, ranging from cantonese to international cuisines. Business meetings can also be held in the hotel in any of their 13 event rooms, covering a total of 19,773 square feet of space. Furthermore, the meeting rooms are …show more content…
Ownership, organisation structure and manpower
4.1 Ownership

Singapore Marriott Hotel’s ownership is part of chain hotel as a franchise under Tangs Holdings Ltd from Marriott international Inc. A chain hotel is an enterprise that administers, under a management contract or as a franchise of a number of hotels in different areas. This means that they have control over their own business. For example, under Marriott international Inc are 3900 other hotels in 72 countries including Marriott Singapore and Ritz Carlton. Therefore, it is considered as a chain hotel.

On the other hand, Orchard Parksuites Singapore is under Far East Hospitality Pte Ltd and it is independent. The reason is due to the fact that it is not related to any hotel and the hotelier works with a small and versatile team. On top of that, the people coming to a serviced residence is lower in comparison to a hotel. Therefore, it is different from Marriott which is part of a hotel chain with relations to many other hotels in the world.

4.2 Organisation …show more content…
Both may offer similar positions from their properties; however the job specialisation marks the difference in complexity of chart. For instance, Singapore Marriott Hotel has a higher job specialisation compared to Orchard Parksuites Singapore. This leads to Singapore Marriott hotel having a more complex chart compared to Orchard Parksuites Singapore. Hence, in a serviced residence like Orchard Parksuites Singapore, lesser staff are needed in comparison to Marriott Hotel as the staff in a serviced residence are able to multitask. Furthermore, it is important that not only do the lines of authority go from top to the bottom. Bottom up approach must also be present when staff gives feedback. This will allow company or authoritative personnel to gather constructive feedback to improve the company during trainings or day to day

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