Publix Employee Empowerment Case Study

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Teams and Employee Empowerment When it comes to their employees, Publix’s philosophy is to make sure that all their associates know that their work and effort is appreciated. Associate appreciation is so embedded into the organization’s culture that when corporate executives visit the retail stores, they always make it a point to meet and thank every single associate that works there (Cust Intimacy). They understand that people enjoy receiving recognition for their commitment and hard work to the company (Cust Intimacy pg3). This communicates to the associates that management sees them as equals. In fact, part of the philosophy at Publix is that they believe that the CEO is just as important as the front service clerks and not one …show more content…
The employee stock-ownership program was created as a loyalty program to reward associates for their dedication to the company and it has provided big returns over the years (Five Days). The stock program has become one of the most powerful wealth creation tools that are offered to loyal associates (Five …show more content…
Publix has heavily invested in creating a professional development program that helps develop associates skills and prepares them in assuming greater responsibility and leadership roles at Publix (Case Studies). Most associates begin working at Publix at a young age and continue working there even after college so Publix offers continuous development opportunities and on-the-job training for their associates (Case studies). The company also believes in promoting from within, which is why they have what they call their “succession planning” process. This process allows part-time employees to go full time, gives associates the opportunity to move into open positions that match their goals, and encourages all associates to consider a lifelong career track at Publix (Five Days pg4). Managers are usually charged with the responsibility of identifying potential associates and helping them find career paths (Five Days pg

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