Evaluate the response of operations management to external influences.
Introduction:
Sydney Tower Dining is owned by a company called Trippas White Group. Trippas White Groups is the leading hospitality industry in Australia. Sydney Tower owns and operates three individual dining venues in Sydney Tower, 360 Bar and Dining, Sydney Tower Buffett and the studio. The most significant external influences that Sydney Tower’s operations management responds to are:
• Quality Operations
• Technology
• Legal Regulations
• Globalisation
• Environmental sustainability.
1. Quality expectations
The company’s motto is stated as: “An Exceptional Experience Every Time”, hence their quality expectations mainly revolves around customer contact and that relating …show more content…
The role of technology at Sydney Tower is very important in terms of the speed of the service and the accuracy of recording the business operations.
The operations management options that Sydney Tower has been to implement an online booking systems, Point of sale system (POS), a wage control system and an inventory system.
Sydney Tower has a website that customers can use to make online bookings, and Sydney Tower were the first in Australia to enable their customers to book live and their booking would directly be added into the company’s inventory, without the reservations team to manually process it. Their website is also accessible 24 hours a day.
Sydney Tower also uses a POS, which is a computer system that allows the company to have up to date information about their sales, sales mix, profit and loss, revenue, reservation information and historical data about their customers. The POS system makes the operations more efficient, which enables staff to be more focused on looking after the …show more content…
Sydney Tower also uses the “Duty of Care” principle to create a safe, happy and successful working environment. It is required that everything is to be done to protect health and safety of others at the workplace. The food acts that Sydney Tower uses are responsible for governing safe food handling. Some of the food acts are The Food Act NSW 1989 (Food Bill 2003 has been passed), Food and Safety Standards (Chapter 3 FSANZ Food Standards Code) and the Local Government Act 1993.
Sydney Tower’s process management response to legal regulations compliance includes the following. The company ensures that their design complies with the legal regulations. And that staff are trained properly. When the Environmental Health Officers (EHO) and Food Surveillance Officers (FSO) undertake regular reviews, they would make comments on what they should improve etc. Sydney Tower must make sure that they action these findings from the EHO and FSO reviews so that they keep on top of problems, because if they are avoided or forgotten then there could be negative consequences affecting the business.
4.
Introduction:
Sydney Tower Dining is owned by a company called Trippas White Group. Trippas White Groups is the leading hospitality industry in Australia. Sydney Tower owns and operates three individual dining venues in Sydney Tower, 360 Bar and Dining, Sydney Tower Buffett and the studio. The most significant external influences that Sydney Tower’s operations management responds to are:
• Quality Operations
• Technology
• Legal Regulations
• Globalisation
• Environmental sustainability.
1. Quality expectations
The company’s motto is stated as: “An Exceptional Experience Every Time”, hence their quality expectations mainly revolves around customer contact and that relating …show more content…
The role of technology at Sydney Tower is very important in terms of the speed of the service and the accuracy of recording the business operations.
The operations management options that Sydney Tower has been to implement an online booking systems, Point of sale system (POS), a wage control system and an inventory system.
Sydney Tower has a website that customers can use to make online bookings, and Sydney Tower were the first in Australia to enable their customers to book live and their booking would directly be added into the company’s inventory, without the reservations team to manually process it. Their website is also accessible 24 hours a day.
Sydney Tower also uses a POS, which is a computer system that allows the company to have up to date information about their sales, sales mix, profit and loss, revenue, reservation information and historical data about their customers. The POS system makes the operations more efficient, which enables staff to be more focused on looking after the …show more content…
Sydney Tower also uses the “Duty of Care” principle to create a safe, happy and successful working environment. It is required that everything is to be done to protect health and safety of others at the workplace. The food acts that Sydney Tower uses are responsible for governing safe food handling. Some of the food acts are The Food Act NSW 1989 (Food Bill 2003 has been passed), Food and Safety Standards (Chapter 3 FSANZ Food Standards Code) and the Local Government Act 1993.
Sydney Tower’s process management response to legal regulations compliance includes the following. The company ensures that their design complies with the legal regulations. And that staff are trained properly. When the Environmental Health Officers (EHO) and Food Surveillance Officers (FSO) undertake regular reviews, they would make comments on what they should improve etc. Sydney Tower must make sure that they action these findings from the EHO and FSO reviews so that they keep on top of problems, because if they are avoided or forgotten then there could be negative consequences affecting the business.
4.