Hardly ever is their staff waiting to assist but rather employees in each designated section stocking shelves. The check out experience is that of a grocery store and always seems to be under staffed. Furthermore, Target is not trying to build one on one relationships with customer so that they will return more for the service then the items for sale. A mjor noticeable difference between a Neiman Marcus employee an a Target employee is that Target people have tp wear a uniform of khaki pants and a red polo where as a Neiman Marcus employee can wear any outfit form their personal wardrobe as long as it is business dressy. When all empoyess are in a uniform the customer may have an easier time finding assistance but that seems to be the krux of the experience: the consumer must seek out assistance but at Neiman Marcus the employee seeks the shopper out and the fact that they are allowed to dress similar to a customer may make some shoppers more comfortable. I was able to experience both stores customer service and the two were no where near the same. I went into Neiman Marcus to grab some perfume and my friend asked if I could pick her up a specific brand of eyeliner make-up and a matching brush. As, soon as I walked in I was greeted by a lady who introduced herself and began to cross sell me by offering
Hardly ever is their staff waiting to assist but rather employees in each designated section stocking shelves. The check out experience is that of a grocery store and always seems to be under staffed. Furthermore, Target is not trying to build one on one relationships with customer so that they will return more for the service then the items for sale. A mjor noticeable difference between a Neiman Marcus employee an a Target employee is that Target people have tp wear a uniform of khaki pants and a red polo where as a Neiman Marcus employee can wear any outfit form their personal wardrobe as long as it is business dressy. When all empoyess are in a uniform the customer may have an easier time finding assistance but that seems to be the krux of the experience: the consumer must seek out assistance but at Neiman Marcus the employee seeks the shopper out and the fact that they are allowed to dress similar to a customer may make some shoppers more comfortable. I was able to experience both stores customer service and the two were no where near the same. I went into Neiman Marcus to grab some perfume and my friend asked if I could pick her up a specific brand of eyeliner make-up and a matching brush. As, soon as I walked in I was greeted by a lady who introduced herself and began to cross sell me by offering