Modern Hospitality Industry Analysis
“With rising expectations, increased competition and knowledgeable customers looking for both value for money and good quality (the) strong message (is) that the service provided – and the people providing that service – would be the crucial differentiator.”
State of the Nation Report 2013, People 1st.
The hospitality industry’s devlopment has clearly been driven by industrial and societal changes, evolving into a broad-spectrum and multi-faceted set of businesses, straddling many sectors and appealing to multiple, often contradictory, aspirations and demands of consumers. This diversity and continually mutable nature guarantees it will continue to adapt to meet changing circumstances and customers.
Managers are vital to ensure continuity of brand representation, consistency of both product and service and additionally adapting to industry trends, ensuring staff and infrastructure continues to deliver to its changing …show more content…
(2009), Introduction to the Hospitality Industry, John Wiley & Sons, Inc., New Jersey, USA.
BARROW, CW and POWERS, T. (2009), Management in the Hospitality Industry, John Wiley & Sons, Inc., New Jersey, USA.
BROWN, MICK (2013), Nando's nation: the chicken that conquered Britain, The Telegraph, 11 March 2013. Accessed 19 April 2013. Found here: http://www.telegraph.co.uk/foodanddrink/restaurants/9902231/Nandos-nation-the-chicken-that-conquered-Britain.html
COOPER, C AND HALL, C. (2010), Contemporary Tourism, An International Approach, Elsevier Ltd, Oxford, UK.
Contemporary Hospitality Industry BTEC Resource
O’GORMAN, K D. (2010) The Origins of Hospitality and Tourism, Goodfellow, Oxford, UK.
SAWYER, M (2013), How Nando's Conquered Britain, The Observer, 15 May 2010. Accessed 22 April 2013. Found here: http://www.guardian.co.uk/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy
SLATTERY, P (2002), Finding the Hospitality Industry, Journal of Hospitality, Leisure, Sport & Tourism Education, Vol. 1, No. 1, London, UK. WILLIAMS, ALISTAIR. (2002) Understanding the Hospitality Consumer, Butterworth-Heinemann, Oxford, UK.