Modern Hospitality Industry Analysis

1955 Words 8 Pages
Register to read the introduction… For most entry-level customers, perfection equals convenience, speed and nutritional adequacy. At the luxury end, perfection additionally demands sumptuous and pleasurable experiences. The onus is on the structure and staff to guarantee that all customers are catered for adequately and impeccably at the level to which they expect (and spend).
“With rising expectations, increased competition and knowledgeable customers looking for both value for money and good quality (the) strong message (is) that the service provided – and the people providing that service – would be the crucial differentiator.”

State of the Nation Report 2013, People 1st.

The hospitality industry’s devlopment has clearly been driven by industrial and societal changes, evolving into a broad-spectrum and multi-faceted set of businesses, straddling many sectors and appealing to multiple, often contradictory, aspirations and demands of consumers. This diversity and continually mutable nature guarantees it will continue to adapt to meet changing circumstances and customers.
Managers are vital to ensure continuity of brand representation, consistency of both product and service and additionally adapting to industry trends, ensuring staff and infrastructure continues to deliver to its changing
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(2009), Introduction to the Hospitality Industry, John Wiley & Sons, Inc., New Jersey, USA.
BARROW, CW and POWERS, T. (2009), Management in the Hospitality Industry, John Wiley & Sons, Inc., New Jersey, USA.
BROWN, MICK (2013), Nando's nation: the chicken that conquered Britain, The Telegraph, 11 March 2013. Accessed 19 April 2013. Found here:

COOPER, C AND HALL, C. (2010), Contemporary Tourism, An International Approach, Elsevier Ltd, Oxford, UK.
Contemporary Hospitality Industry BTEC Resource
O’GORMAN, K D. (2010) The Origins of Hospitality and Tourism, Goodfellow, Oxford, UK.

SAWYER, M (2013), How Nando's Conquered Britain, The Observer, 15 May 2010. Accessed 22 April 2013. Found here:

SLATTERY, P (2002), Finding the Hospitality Industry, Journal of Hospitality, Leisure, Sport & Tourism Education, Vol. 1, No. 1, London, UK. WILLIAMS, ALISTAIR. (2002) Understanding the Hospitality Consumer, Butterworth-Heinemann, Oxford, UK.

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