Chase Hospitality Group Case Study

Chase Hospitality Group (CHG) is a Toronto based hospitality company, which operates six fine dining restaurants throughout the city. Established in 2013 CHG offers a range of catering, dining and event services within the restaurants and in other event spaces (“About Us”). Although aimed to be an upscale dining experience, the restaurants are designed to be a welcoming and relaxed space to enjoy a grand culinary adventure. The atmosphere and culinary services are an extension of the company’s key organizational goal: to redefine the future of hospitality in North America (“Chase Hospitality Group”). To achieve this goal, CHG pushes themselves to go beyond the creation of superb guest experiences through atmosphere and food, to ensuring that their teams are trained to become the future industry leaders (“About Us”). It is important for the Chase Group to recruit the right candidates who have genuine enthusiasm and a want to invest in the future of hospitality. …show more content…
CHG designates a yearly allowance of eight percent of the total annual revenue to be used for salary and labour costs. With this budget in mind, the Talent Management Department looks at the physical needs of each of the properties in terms of staffing: the number of front of house, kitchen staff and floor managers required to properly serve patrons. The past year’s revenue of each of the properties is reviewed to see which of the businesses will need more staffing support and the hiring will be focused on designating the workforce to the proper areas. The number of candidates also changes seasonally; one of the properties has a large dining patio that is only used in the summer months, staffing for this season must be determined during the review of the