In Stewart’s comments all three of the elements of the performance in management cycle (goal setting-feedback and coaching-rewards and positive reinforcement). In the first level of the performance management cycle, I believe that Stewart focused more on the area of providing feedback versus assisting in setting goals. If you look from the basis of the employee utilizing the feedback to set a goal to become better and/or exceed the level of feedback received, then we can include Stewarts level of motivation into this cycle of goal-setting. Stewart lets her father know that the stores that they were visiting were stores that were not receiving any recognition for a job well done (Kreitner & Kinicki, 2013, p. 262)”. Stewart provided feedback
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No matter the employment level, she provided a praise to the employees, not only privately, but she made she that she publicly praised employees. “And I’d compliment him on the job and ask the people in the kitchen to gather around so they could see what had gone right and what could be done better the next time (Kreitner & Kinicki, 2013, p.263).” I can add that in this instance, she did provide coaching and a goal for them to achieve, from this statement, by not downing what was not done, but praising what was done correctly and guiding the entire team to what can be done better. According to Milbourne & Francis, 1980, p.45,”by telling a subordinate that he or she did a good job, a manager is providing reinforcement.” It is great to receive recognition from your direct supervisor, but when you receive praise from the CEO of the organization, it should boost an employee’s confidence up several
No matter the employment level, she provided a praise to the employees, not only privately, but she made she that she publicly praised employees. “And I’d compliment him on the job and ask the people in the kitchen to gather around so they could see what had gone right and what could be done better the next time (Kreitner & Kinicki, 2013, p.263).” I can add that in this instance, she did provide coaching and a goal for them to achieve, from this statement, by not downing what was not done, but praising what was done correctly and guiding the entire team to what can be done better. According to Milbourne & Francis, 1980, p.45,”by telling a subordinate that he or she did a good job, a manager is providing reinforcement.” It is great to receive recognition from your direct supervisor, but when you receive praise from the CEO of the organization, it should boost an employee’s confidence up several