Listening Skills
Listening is the ability to communicate a message from one person to another. Listening is the key element of a good conversation. To get information across effectively there should be good listening skills and in order to prevent the wrong information to send one should listen and must be able to interpret the same message said through any form of communication.
Listening skills could be useful in business through the communication with external and internal customer by listening to their queries and assisting them as best as possible with the correct information. There are different ways of sending messages and communicating with customers, for example email, telephone, fax or face to face interaction. Good listening skill can also help with problem solving, for instance, if a client makes a complain they want to know that their voice is being heard and …show more content…
Assertiveness Skills
Assertiveness is remaining positive in everything, it is when you can stand up and speak for yourself or for others and is able to take correction and constructive criticism without getting defensive or being aggressive.
Assertiveness could be useful in business because it allow you to take correction from co-worker and if you are faced in a situation where you had to assist a disgruntled client you can remain calm and speak to them in a professional manner and get aggressive or showing attitude. Also when you are being appraised by your manager or supervisor you might not like some of the things being said but instead of speaking to them in any way you would speak in an appropriate tone and respond without getting upset or being offensive. In business when you have assertiveness skills it shows that you can work under pressure and you can adapt to any personality for everyone has different personality.
To future learn how to develop your assertiveness skills you can visit
Listening is the ability to communicate a message from one person to another. Listening is the key element of a good conversation. To get information across effectively there should be good listening skills and in order to prevent the wrong information to send one should listen and must be able to interpret the same message said through any form of communication.
Listening skills could be useful in business through the communication with external and internal customer by listening to their queries and assisting them as best as possible with the correct information. There are different ways of sending messages and communicating with customers, for example email, telephone, fax or face to face interaction. Good listening skill can also help with problem solving, for instance, if a client makes a complain they want to know that their voice is being heard and …show more content…
Assertiveness Skills
Assertiveness is remaining positive in everything, it is when you can stand up and speak for yourself or for others and is able to take correction and constructive criticism without getting defensive or being aggressive.
Assertiveness could be useful in business because it allow you to take correction from co-worker and if you are faced in a situation where you had to assist a disgruntled client you can remain calm and speak to them in a professional manner and get aggressive or showing attitude. Also when you are being appraised by your manager or supervisor you might not like some of the things being said but instead of speaking to them in any way you would speak in an appropriate tone and respond without getting upset or being offensive. In business when you have assertiveness skills it shows that you can work under pressure and you can adapt to any personality for everyone has different personality.
To future learn how to develop your assertiveness skills you can visit