Active Listening

909 Words 4 Pages
Introduction
What is listening
A major part of communication is not only being able to clearly share ideas, but also to clearly receive the shared idea. By listening, one can obtain said information, interpret, and answer back. Managers need excellent listening skills to help with effective communication. Without the ability to listen effectively, ideas and thoughts are easily misunderstood, and the whole system breaks down. Unlike hearing, listening requires focus rather than just hearing sounds. In addition, listening requires paying attention to not only what is said, but also to how it is being said, as well as non-verbal messages.
Active listening Active listening is the key to effective communication because it encompasses hearing
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The listener must not interrupt the speaker under any circumstances. There is a rule called the 25-75 rule which states that the average American can think four times faster than the spoken word. According to the study, this rule applies to the micro listening climate as the listener’s mind tends to think much faster than spoken word. When this happens, the listener may be impatient and be tempted to finish the speaker’s sentence. Managers should develop a positive listening climate by encouraging empathic listening. Many people have a hard time expressing their feelings so an encouraging and supportive listening climate is …show more content…
For example, a manager could verbally state that all opinions are valued. By saying this, the atmosphere becomes more open because employees now feel comfortable sharing their views. Managers who engage in meaningful conversations, show appreciation to their employees, and listen to everyone’s ideas contribute to a positive listening climate. The overall behavior of the manager in the workplace has a great effect on the entire macro listening climate.

Open Door Policy
Many managers claim to have an Open Door Policy, meaning that employees are welcome to walk in their manager’s office without making an appointment. However, this policy has its pros and cons. The Open Door Policy promotes closer working relationships and fast access to information. This reduces the spread of rumors in the workplace since the employees can ask their superiors directly. However, as the company grows, it becomes more and more difficult for the manager to find the time to sit down and talk to the employees. Furthermore, many employees feel intimidated by their superior and do not bother to take advantage of the policy. Another issue that may arise with the practice of an Open Door Policy is that employees may become dependent on the managers. Managers may not always be available, so employees should not

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