Ligua Case Study Conflict Management

Decent Essays
Case Study 1 – Ligua

The case study for Ligua took me back in our week two discussion one case study. I had mentioned in my case analysis in chapter 2 that Ligua works for a car dealership and this is a predominantly men’s world. She needs to step up to the plate and bring her A-game. It is a dog eat dog world. She must learn to adapt American culture quickly without any excuses. My recommendation for her is to apply ways of approaches of conflict management such as communicate, circumvent, confront, conform, compromise and collaborate to achieve her personal interest in her workplace. For example, she needs to demand a one on one conversation with her supervisor, express her concerns and ask her supervisor to give her performance review.
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Clearly, in Mary’s workplace having a team of diverse people shows an excellent result were most of their patient receives a high level of care, which is amazing.
Studies show different talents, perspectives, and experiences make some teams stronger because diversity can interfere with unity and teams could often fall short of on their goals. Consequently, the most important diversity skills are teamwork. It requires practice, learning and needs to continue to develop (Bucher 192). Particularly, teams made of people from diverse backgrounds, are pro- life rating in the workplace (Bucher 195).
If I were Mary, I would advice her friend Katie to escalate the situation to Human Resources. Katie needs to file a complaint against the Doctor. Medical doctors should be compassionate about their job, they took an oath to save lives and care for their patients. If the Doctor were not capable of giving care to his/her patients, I would say he/she is in the wrong line of work. I would advice Katie to let her Doctor know that it is essential for him/her to listen and adopt an open-minded mentality. Let the doctor know that their assumption and way of thinking is not always the right way. Leveraging diversity Katie could let her doctor open his/her mind how important to step outside of themselves and could simply learn from them even though seemingly contradictory
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However, he needs to open his mind and be a team player. He would not reach his goal expectation if he doesn't know how to get involved to work in a team. Michael should learn how to be sociable. According to Bucher social networking make us connected with others. This is important to his job promotion he needs to be interactive with his coworkers. Act as a team leader and a role model so that during performance review his boss won’t hesitate to give him the promotion he deserves. Michael should develop skills called Nodes, which refers to individuals who share connections in a network. Additionally, he should learn how to build ties among his colleagues. Ties means building that connection to himself and his team. He needs to learn the value of decenter and recenter, it represents two techniques for achieving synergy and importance to a diverse team. Michael should recenter his thinking so he could allow his team member to identify his perspective and build a common vision. He should think and act like a team put his attitudes and individual egos aside. For example Bill Russell, known as one of the greatest basketball players in the history of the sport. He explains, that he was a person of bigger ego (egotistical). However, he said his ego was always a team ego and he used it totally linked with the success of his team. In short, he exudes his personal ego for personal achievement and linked to his team achievement (Bucher

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