Analyse The Many Things That Frederic Does During His Typical Day Case Study

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Case Study 3
A day in the life of Frederic Godè, Operations Manager, BonPain.

Question 1: Analyse the many things that Frederic does during his typical day. You should group these in terms of the five categories below, and provide a full list of sub-categories for each:
• Strategic
• Design
• Planning and control
• Improvement
• Other (specify)
In analysing Frederic`s typical day it is clear that some of his time is taken up by strategic management.
Capacity: Frederic has identified that as the product market continues to grow the plants capacity will not be able to meet this rising demand. At the moment worker are having to work overtime but in the future is alone will not suffice. It can be seen that there already is
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This problem will have to be dealt with carefully to avoid resentment from workers. Plans have to be put in place to build a 4th line to meet the increase in demand. Supervisor are concerned that with the use of kaizen teams they feel their jobs are becoming undermined, Frederic assured them that this is not the case and that there role would just be changing in the future. Frederic is also concerned about low degree of variation in the work done in the patisserie production area which may lead to repetitive strain injury (RSI). He believes that they should look to more job rotation and enlargement and this will be an important topic in the next departmental meeting.
Question 5: In what ways can Frederic`s operations contribute to the competitive advantage of the company?
Frederic`s operation contributes to the competiveness of the company as he has a vase knowledge of what going on in the plant. He is improvement in continually improving the capacity and production of the plant through the implantation of new technologies, the design of better layouts and process improvements. He communicates well across the board which is essential in a completive company. Frederic is constantly identifying problems and coming with long and short term solutions to these issues. All of which will help the company to gain a competitive
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It consists of everyday items such as plain white shirts, sweaters and jeans that can be wore on a continually bases. Items in these collect are reasonable priced and of good quality. The Autograph range aims to bring top designer collections to M&S customers at high street prices, within a designer boutique environment. This range is aimed at fashion conscious people, expecting fashionable clothing made by some of the best designers in the business. The per una range is aimed at women aged between 25 and 35 who expect high quality materials and individuality. This range was 10% more expensive than the M&S range and was displayed in small quantities for short periods of time.

Question 2: What are the order winners and qualifiers for these different ranges?

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