Level 3 Unit 1 Promote Communication in Health Essay

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Unit 1 Promote Communication in Health, Social Care

1.1 Identify the different reasons people communicate

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

1.2 Explain how communication affects
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For example “I have a problem with my water works”. This can mean their plumbing system is broken but can also mean they have a problem going to the toilet

Sensory impairment- deafness, blindness or both)
Religion- men or women not permitted to communicate with the opposite sex
Health issues- Mental ill health like Dementia)
Background noise- Radio, television, other people, machines)
Emotions- Difficulty in being able to listen to others)
Stress Failing to recognise what is happening)
Strong accents- From a different part of England that you find difficult to understand

3.3 Demonstrate ways to overcome barriers to communication

The way I would overcome barriers to use effective communication would be to speak to the individual and find out their preferred communication methods, as well as checking the care plan, speak to relatives, check medical notes and asks colleges etc. I will communicate my findings with my colleagues and write my findings in the care plan. I would take into account the persons beliefs, religion and their culture.
I could also overcome barriers to effective communication by;
Giving eye contact when communicating
Communicate at their level, (I would not stand and talk to a service user while they are sitting down)
Talk in a quiet place
Adjust the room temperate (open widows, put on the heating, put on air conditioning etc.
Sit closer to the person you are communicating with
Maintain a professional approach

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