Question 18 aim to identify the kind of interpersonal skills practiced by the librarian when dealing with question answering. Respondents are allowed to choose more than one answer provided. Based on the options choose by respondents, the results seen in figure 9 indicate that the most used interpersonal skill by the librarian is eye contact (25 votes) followed by positive use of language (19 votes), smiling (18 votes), being a good listener (11 votes), follow-up (7 votes), good body postures (5 votes) and lastly repetition and none of the above, each with only one vote respectively. The results show that most of the respondent agreed that the librarian do exercise essential basic skills of interpersonal like eye contact, positive use of language and smiling when contacting with clients.
In whole, face to face interpersonal communication still the final choice of most of the respondents when they responded ‘yes’ they still will return to the librarian if they are given another chance to choose. The reasons gave by the …show more content…
The main reasons behind are due to limited resources in CAIS where the items they request is unavailable in the library. Next, is inaccurate information given by the librarian, for instance the users hardly found the books they want after received assistance from the librarian. This is mainly because the reference books are said to be often misplaced in different location. Further reasons are like unclear meaning often happened and librarians sometimes are not cooperating. Concerning the behavior of librarians when dealing with user’s enquiries, 60% agreed that their behavior is considered good, polite, helpful and friendly all the time. The remaining 40 % rated moderately satisfied when they find that not every librarians are all the
In whole, face to face interpersonal communication still the final choice of most of the respondents when they responded ‘yes’ they still will return to the librarian if they are given another chance to choose. The reasons gave by the …show more content…
The main reasons behind are due to limited resources in CAIS where the items they request is unavailable in the library. Next, is inaccurate information given by the librarian, for instance the users hardly found the books they want after received assistance from the librarian. This is mainly because the reference books are said to be often misplaced in different location. Further reasons are like unclear meaning often happened and librarians sometimes are not cooperating. Concerning the behavior of librarians when dealing with user’s enquiries, 60% agreed that their behavior is considered good, polite, helpful and friendly all the time. The remaining 40 % rated moderately satisfied when they find that not every librarians are all the