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Importance Of Customer Relationship

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1. Why are customer relationships important to an organization? Do you agree that every business needs to focus on customers to survive in the information age ?
• Customer relationships important to an organization because customer are one of a firm’s most valuable assests, and building strong loyal customer relationships is a key competitive advantage. Every great business starts from small and can be big because the number of customers who put their trust. If the customer does not have a good a good experience with the company, like the feedback is not good because customer service can’t provides good information, then the customer will not have the confidence to use the products/services from that company. So, I think customer relationships really has a great influence on the success of a business, because customer is everything for business. …show more content…
We can see the business competition everywhere, they can provides more and more features to facilitate customer. A primary component of managing a customer relationship is knowing when and why the customer is communication with the company. They can have many ways to communicate, such as using the telephone, e-mail, and chatting. If we want to survive then we have to focus on customers, we have to provide the best for them, whether of products or

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