Importance Of Customer Relationship

Good Essays
1. Why are customer relationships important to an organization? Do you agree that every business needs to focus on customers to survive in the information age ?
• Customer relationships important to an organization because customer are one of a firm’s most valuable assests, and building strong loyal customer relationships is a key competitive advantage. Every great business starts from small and can be big because the number of customers who put their trust. If the customer does not have a good a good experience with the company, like the feedback is not good because customer service can’t provides good information, then the customer will not have the confidence to use the products/services from that company. So, I think customer relationships really has a great influence on the success of a business, because customer is everything for business.
…show more content…
We can see the business competition everywhere, they can provides more and more features to facilitate customer. A primary component of managing a customer relationship is knowing when and why the customer is communication with the company. They can have many ways to communicate, such as using the telephone, e-mail, and chatting. If we want to survive then we have to focus on customers, we have to provide the best for them, whether of products or

Related Documents

  • Decent Essays

    Businesses today focus on maintaining satisfied as well as loyal customers to ensure effectiveness in the midst of steep competition. Companies now with the implementation of apt customer management strategies could significantly emphasise on gaining competitive advantage. In order to meet their objectives they should primarily understand the nature and expectations of the customer. Customer centric approach has time and again proved effective and businesses have benefited by considering such approach. Companies today value the concept of customer loyalty as it helps in meeting various types if business need in a unique way.…

    • 2583 Words
    • 11 Pages
    Decent Essays
  • Decent Essays

    The most important thing in sales and marketing is to attract and retain your most profitable business customers. In order to accomplish this feat, you must devise and implement a customer strategy that builds, fosters, nurtures and extends relationships with your customers. Your company profits only when the earnings from retained customers exceed the costs to acquire and to service customers over time. There is a strong correlation between long-term business success and long-term customer relationships. Successful businesses capitalize on every stage of the customer life cycle--from customer selection, to customer acquisition, customer retention, and customer growth.…

    • 735 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    In customer sales force, the customers are of emphasized importance. It is already apparent that the company has established a great reputation with its previous market, so it is strongly within reach for the new market. The workers will be given different groups of customers and large clients to personally adhere to the needs of these customers. This is an effective way to build and maintain strong relationships with new customers. Moreover, having a strong connection with the customers helps them know that they matter to the company, and it also gives great insight into how the products are doing, how customers are responding to the products, and this can help the company plan its future.…

    • 763 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Why Professional Networking Matters Professional networking plays a critical role in the development of an individual’s career. Networking is about building a solid reputation over a period of time while also building long-term relationships. The key element to effectively networking is to make yourself known. If you speak with an experienced business executive they will share that professional networking will fast track one’s career. The fact is, people will do business with people they know, long before they will do business with a stranger.…

    • 951 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Your database should help you gather detailed buyer information, and your organization should fully exploit the rich information available via social media metrics. For high-volume businesses, you should use a contact management application the feeds information directly into your legacy database. You can also use technology to create personalized mass mailings. For firms that use automated menus, make sure that consumers can easily connect with a live customer service representative. Finally, make sure that you train and incentivize your employees with these technologies so that they fully utilize these brand-building…

    • 816 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Identify characteristics of the company’s culture. What are the potential influences of the corporate culture on employee behavior? i. . Characteristics of Riordan's organizational culture strives to establish trust between employees and customers by being a company that can conquer consumer obstacles through smart solutions. This company believes in maintaining a professional business attitude and fair pricing tactic to maintain long term relationships with customers.…

    • 1772 Words
    • 8 Pages
    Decent Essays
  • Decent Essays

    A customer strategy, which is a carefully conceived plan that results in understanding the customer’s perceptions and maximizing customer satisfactions and responsiveness (Manning et. al, 2014), is a important strategic factor because it gives us as sellers a chance to collect data to help us understand our customers’ buying process and behavior. Understanding Buyer Behavior: Understanding your customers’ buying behavior is one of the elements that helps to be successful (Oakes). Knowing the difference between consumer and business buyer behavior is also very important because a business buyer is making purchases based on technical specification, and the consumer is often making purchases based on brand reputation or personal recommendations,…

    • 723 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    All people have dignity and customers are being sensitive then it comes to being treated unfairly. If you are a company owner, make sure that treating customers with dignity is one of the top priority of your company. There are so many customer service agents and representative that fail to see the importance of this. Many are rude, impatient, sarcastic and even acting out like bored. Acting this way will not solve any problem and will result to another customer complaint.…

    • 1006 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    For each skill, I will have a report containing the definition of the skill, some examples on how the skills can be used in business and a website that offers instructions on how to develop that skill. Listening is the ability to accurately receive and interpret messages in the communication process. Listening is very critical in business especially when you are dealing with your clients and to make sure you meet their satisfaction, you…

    • 962 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

     Putting Customers First: Customer Loyalty: • Customers drive the company’s services. They must usually come first if you want to make any real profit. • Firms need to mark the customer priorities to employ and direct and reward workers. • If the business puts the customers firstly, the customer will feel special, valued and appreciated.  It’s Both: • Employees and customers are links in the same strategy and every link in the chain is really important.…

    • 1551 Words
    • 7 Pages
    Decent Essays