The number of individuals and businesses that have fallen into catastrophic debt (the point at which obligation exceeds ability to pay) continues to increase. The truth is, many of those who are in distress are ‘good’ customers, and through no fault of their own, plummet into disastrous debt and default on their payments. They are customers you’ve fought hard to win and, until these unparalleled times, have delivered value to your business.
This presents your organization with a challenge:
How to make sure its revenue flow is protected, but without compromising long term customer loyalty and relationships. It’s an issue that affects both the way you manage customers and the way you manage debt. In most businesses, ‘customer relationships’
This presents your organization with a challenge:
How to make sure its revenue flow is protected, but without compromising long term customer loyalty and relationships. It’s an issue that affects both the way you manage customers and the way you manage debt. In most businesses, ‘customer relationships’