Continuous Quality Improvement In Nursing

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Continuous quality improvement and patient satisfaction are directly correlated. This association is realized as patient satisfaction is dependent on the quality of services provided. Therefore, businesses engage in continuous quality improvement practices to promote patient safety, patient experience, and to gain a competitive advantage. Hence, continuous quality improvement is necessary to insure positive outcomes and organizational success. With that said, nurse managers and leaders have a unique opportunity to exercise concepts of strategic management to enact change in areas where the need for improved quality of care and patient experience has been identified.
Leadership Strategies Nurse leaders and managers have overlapping roles in
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Leaders portray characteristics that instill confidence and trust. This is necessary when change arises, because individuals look to leaders for direction and support. Continuous quality improvement efforts and patient satisfaction maintain that change is inevitable. Hence, the improvements are identified and planned prior to implementation. This demonstrates a theory of planned change. Planned change incorporates three phases of unfreezing, moving, and refreezing (Huber, 2140). Change can create a feeling of discord among staff, thus negatively influencing patient satisfaction. Thus, a phase of unfreezing is used to prepare individuals for the anticipated change. This may require creative approaches, as not all individuals are inspired or motivated in the same way. In the moving phase, the leader provides direction and support as change actively occurs. During the refreezing phase, the leader evaluates the successful adoption of …show more content…
35). There are three skills associated with leading and influencing, including the ability to identify, analyze, and resolve situations that arise, adapt to situations as appropriate, and communicate with others in a manner that promotes understanding and acceptance (Huber, 2014, p. 4). Collectively, these abilities are determined by one’s level of emotional intelligence. A high level of emotional intelligence is demonstrated by a high degree of self-awareness, self-management, intuition, and an ability to form effective interpersonal relationships (Huber, 2014). Additionally, it is important for leaders to recognize their own weaknesses, so that they are able to follow when someone else is the better leader. This behavior instills trust and further serves to foster a team culture. In relation to continuous quality improvement and patient satisfaction, leaders advance the understanding of individuals and help them to adapt and implement the behaviors necessary to effect

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