Strengths:
Genise greets the client in a polite and a professional tone. She does a good job recapping the client's concerns to ensure she understands with clarity.
From here, she digs deep to inquire if the client is located on the website and guides her to the option to Quick Share to have a better view of her screen.
She does a good job suggesting the client checking the spam/junk folder to locate the registration.
Genise does a good job making sure the client permanently resetting the password in MyQL.
The call ends on a polite note.
Inches:
Empathy-(1:06) ( 1:46) There was a few opportunities to empathize with the client during the concerns expressed with difficulty with our technology. This shows we care about our client's concern
Genise greets the client in a polite and a professional tone. She does a good job recapping the client's concerns to ensure she understands with clarity.
From here, she digs deep to inquire if the client is located on the website and guides her to the option to Quick Share to have a better view of her screen.
She does a good job suggesting the client checking the spam/junk folder to locate the registration.
Genise does a good job making sure the client permanently resetting the password in MyQL.
The call ends on a polite note.
Inches:
Empathy-(1:06) ( 1:46) There was a few opportunities to empathize with the client during the concerns expressed with difficulty with our technology. This shows we care about our client's concern