Strengths:
Victoria greets the client politely and offers an apology regarding his frustration with the escrow updates.
She does well explaining the schedule of escrow analysis and the annual timeframe in with the client's account is analyzed. Also, she does a great job setting the expectations regarding the shortage.
To honor the client's request she helpfully includes the escrow deletion form and advises the available options to return to our escrow team.
The email is polite and professionally formatted.
Inch:
Coding - Victoria codes correctly with the escrow deletion code, however, oppose to escrow question code, the code that best represents the client's concern and the communication is
Victoria greets the client politely and offers an apology regarding his frustration with the escrow updates.
She does well explaining the schedule of escrow analysis and the annual timeframe in with the client's account is analyzed. Also, she does a great job setting the expectations regarding the shortage.
To honor the client's request she helpfully includes the escrow deletion form and advises the available options to return to our escrow team.
The email is polite and professionally formatted.
Inch:
Coding - Victoria codes correctly with the escrow deletion code, however, oppose to escrow question code, the code that best represents the client's concern and the communication is