Exemplary Management And Poor Management Case Study

Every organization of every size has a management. In fact, the difference between exemplary management and poor management can be the different between an exemplary company and a poor company. The fate of an organization is strongly correlated to the sate of its management. Organizations are dependent upon the effectiveness of their managerial staff. There are three categories of management skills that exist: technical skills, who encompass a manager’s ability to “apply specialized knowledge or expertise”; human skills, which focus on a manager’s ability to “understand, communicate with, motivate, and support other people”; and conceptual skills, which are the “mental ability to analyze and diagnose complex situations.” Although all three …show more content…
Effective interpersonal skills and communication skills are vital to managers of all levels of management. For example, Kelly is a lower-level manager at the Coffee Shop. There, she manages front line employees. When she receives information about new products and recipes from her superiors, she must be able to effectively share this information with her employees so that customers can go to any Coffee Shop and experience the same products. Kelly must also have good conflict-resolution skills, and be able to solve disputes and arguments among her employees and arguments that arise with unhappy customers. By dealing with these issues respectfully and tactfully, Kelly ensures that most of these customers will return to her store. Kelly always remembers to be respectful and patient when dealing with issues. This ensures that she herself is respected, and maintains a more positive work environment while also removing any possibility of power struggles. Kelly also wants to empower her employees and wants them to have a say in decision-making processes. She tells her employees that if they have any concerns or suggestions, they are welcome to approach her. However, Kelly is not passive and does not let her employees walk over her. Although she is friendly, Kelly still works to improve her store and if she notices any employees slacking, she is assertive and effectively manages and leads her employees. …show more content…
Because her employees’ jobs require emotional labor, always appearing cheerful when serving customers, Kelly provides her employees with a lounge and encourages them to rest and relax there during breaks so that they will be more effective. Kelly understands emotional contagion, so she always tries to behave in a happy, confiednet manner so that her employees will also be happier; she shares funny videos and will leave funny pictures and puns in the lounge. She can also engage in Management by Walking Around (MBWA), which, if a bit outdates, gives her an opportunity to get to know her employees on a direct, first-hand basis.

Human skills are vital to the work environment. They are what holds an organization together, for without them, humans would have a hard time accomplishing anything in the workplace. Managers effective at interpersonal skills and communication provide positive work environments that encourage productive behavior. Employees who get along well with each other are better at working with each other. Employees “perceive a work environment as positive or negative in terms of their work experiences with other