39847 Words Mar 23rd, 2014 160 Pages
HLTHIR403C. Work effectively with culturally diverse clients and co-workers Author John Bailey Copyright

Text copyright © 2008 by John N. Bailey. Illustration, layout and design copyright © 2008 by John N. Bailey.

Under Australia's Copyright Act 1968 (the Act), except for any fair dealing for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from John N. Bailey. All inquiries should be directed in the first instance to the publisher at the address below.

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The Icon Key 10

The Supplementary Icons 11

How to Get the Most out of Your Learning Guide: 12
Additional Research, Reading and Note Taking 12

Employability Skills 13

Skills and Knowledge 20

Required Knowledge 20
Required Skills 20

Range Statement. 21

Evidence Guide 22

1.Reflect cultural awareness in work practice 23

Introduction 23
People from Non-English Speaking Backgrounds (NESB) 24
Demographic profile 24
Health status and life expectancy 25
Figure 1: Older people, by age, sex and cultural and linguistic background, 30 June 2006 26
Use of aged care services 26
Table 1: Usage rates of selected aged care programs, by cultural and linguistic diversity (a) (per 1,000 people) 27
1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices 28
Mrs Chin – Case Study 28
Activity 1. 29
Australia – Demographics 30
Table 2: Australia’s Diversity 31
Barriers to Cultural Competence 32
1.2 Use work practices that create a culturally and psychologically safe environment for all persons 33
What Does Cultural Competency Mean? 33
Using the Staircase Model 34
Table 3: The Staircase 34
Stepping up to Competence 35
1.3 Review and modify work practices in consultation with persons from diverse cultural

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