Without a doubt, Emotional Intelligence (EI) will be the most prominent tactic I can possibly use; or control. Throughout my thirty-six years and two careers in Law Enforcement, Emotions have been talked about, viewed, displayed, tamed, acted upon, reacted upon, and used to convey some sort of message or behavior. EI has been viewed by me to be an asset that can convey control of the situation, and display calmness within and during the storm. Being Self Aware, Self-Regulated, having Empathy, having internal Motivation and of course, having the Social Skills to interact at a calm but knowledgeable level does and will convey a positive attitude. This in of itself will bring about an understanding of “that individual knows what’s going on”.
