Emotional Intelligence In Healthcare

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The idea of emotional intelligence was introduced by John D. Mayer and Peter Salovey, which is defined as ‘the ability to monitor one’s own and others’ feelings, to discriminate among them, and to use this information to guide one’s thinking and action’ ( 1990, cited in Rego et al. 2010, p. 189). In a healthcare setting, Emotional Intelligence, often known as Emotional Quotient (EQ), is the capacity of the care providers to discern, assess and control emotions of their own selves and of other people in a positive and effective way. According to Mayer et al. (2000, 2004), Emotional Intelligence has four dimensions and they are self-emotion appraisal, other’s emotions appraisal, and use of emotion and the regulation of the emotion (cited in Carragher …show more content…
Other’s emotions appraisal is the capability to discern and understand feelings of others. Use of emotions is the capacity to utilize one’s own sentiments. Regulations of emotions mean an ability to control one’s own feelings. Emotional Intelligence has been developed among medical attendants over the decades, producing interest both at professional and social level. In the nursing profession, the nurses are demanded to have interaction with patients, the healthcare workers, and the therapeutic fraternity continually; so, nurse-patient interaction is important in the nursing profession. Today patient care incorporates quality restorative care as well as a care concept that includes respecting patient’s objectives, inclinations, and decisions, obliging their spiritual, emotional and social needs. Many of the patients suffer just when they don’t get satisfactory care accompanying their serious sickness. A nurse having high emotional intelligence can communicate better, reduce her stress and anxiety, prevent conflicts, enhance relationships, understand and share feelings with others, and solve challenges of life …show more content…
Firstly, emotional intelligence can help care providers to cope with stress at workplace. According to Lawal and Idemudia, the nurses who have high emotional intelligence may deal better with difficult and anxious situations and on the other hand, nurses who have low emotional intelligence cannot face stressful conditions properly or tend to manage it very badly (2017, p. 2). This suggests that if nurses are high in emotional intelligence they can cope with any stress aroused at work and perform effectively to provide better care to the patients. Secondly, emotional intelligence reduces the medical errors by developing therapeutic relationships with patients and co-workers. Every year majority of clinical error occurs due to poor communication (Codier and Codier 2017, p. 58). According to Codier and Codier, the communication ability and emotional intelligence ability are correlated and the establishment of emotional intelligence ability aids to collect complete and clear data of patients which increases the safety of patients (2017, p. 60). Therefore, in order to avoid misunderstanding of information, nurses must evaluate their own stress level, and impact of conflicts as these may possibly cause errors. Thirdly, use of emotional intelligence helps to provide great patient care. Health care personnel with high emotional intelligence level showing

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