Effectiveness Of The Partnership Between IT And The Business At Hefty Hardware

857 Words Apr 27th, 2015 4 Pages
After reading Hefty hardware case study, I came up with the following analysis for this case:
It is very clear that there is communication issues between the business and IT, there is no connection between the IT department and other business departments. To build good relationship between the IT Department and the Business department, the four foundation blocks needed, Competence, credibility, interpersonal interaction, and trust, which all are not considered between the departments. (McKeen & Smith, 2012).
The business manager feels that the IT don’t have the enough competence for finding solution for solving business problems. And this is normal because the IT do not have the enough knowledge about Hefty Hardware business process
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The IT department seems to be understaffed and under budget, as Farzad was complaining that he cannot send some IT staff because they have a lot of work to do at the head quarter, the IT department is mainly to perform the support and keep the network and the systems stable but they don’t have the ability to think strategically.
In order for the IT and the business can work collaboratively to deliver the Savvy Store program successfully the below recommendations need to be considered:

1- Hefty Hardware should invest in building a good relationship between the IT and Business department this can be achieved by conducting team building training program where both department can interact and work together. As this will build a trusting and functional environment.
2- Developing the communication skills for Hefty employees and between the different departments, which will help in implementing successful projects.
3- IT and Business managers should work together for removing any communication obstacles to have a successful communication going. (Gartenstein, 2012). By having a weekly meetings which will strengthen the communication more .
4- Interpersonal interaction between the IT and business departments should be improved in the meetings, as most of the time the business team feel that they are lost as then don’t understand the technical points, this can be achieved by train the IT team to improve their communication skills and let then have

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