Real Life Assignment 1 Summary

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Real Life Assignment One
Larry Bradley
Indiana Tech University Dr. W. Edwards Deming developed a philosophy that consists of principles of management that increases quality while at the same time reduces cost. Dr. Deming created 14 points for total quality management. Using these principle, the following questionnaire has been created to determine the degree to which an organization is "Demingized."
1. What are the quality Management and Inspection plans in the company, for all departments?
• Dr. Deming’s point 3 is to understand the purpose of inspection and to stop depending on these inspections. He believed that inspections are too costly and undependable; they don’t improve quality and are used to simply find a lack of quality. Dr.
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Management should be constantly working on the system. The emphasis should be on training and education so all workers can improve job performance. A company should make sure its suppliers are also continually improving processes.
4. What methods are used to train the workers on the production and assembly lines?
• Dr. Deming’s point 6 simply states institute training. He believed that all employees were important to the system. A quote from Dr. W. Edwards Deming (2000) from his book Out of the Crisis, he states “People are part of the system; they need help… Many people think of machinery and data processing when I mention system. Few of them know that recruitment, training, supervision, and aids to production workers are part of the system.” By instituting a training schedule to their workers, the organization is investing in their people. This is one of the best things a company can do for its people and itself.
5. How many supervisors do you have that know the work of their subordinates?
• Implement leadership is point 7. Deming Expected managers and supervisors to know their workers and their work processes. He taught that management needed to be leaders, not just supervise. These leaders need to learn the process so they can fix them, not just react to
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Deming’s fourteen points, number 10, is to eliminate slogans, exhortations, and target for the workforce. He thought these were related to the entire view of job management. His view was that these types of posters were used by managers to introduce simple resolutions by giving generic, motivational slogans, this demonstrating that management didn’t understand their own processes. Workers see these type of things as cute and don’t get any motivation from them.
9. Is there a reward program for reaching quotas?
• Deming’s point 11 is to eliminate management by objectives. If management focuses on just the final numbers, they will ignore the means on which was used to get there. Deming believed that production goals encourage high output but low quality.
10. What quality improvement trainings are provided to the employees?
• Dr. Deming’s 13 point states that a company needs to institute a vigorous program of education and retraining. He strongly believed in self-improvement. New skills needed to be the responsibility of management and the worker. The worker should always be seeking new skills to improve their capabilities. The organization should be encouraging this type of training and also, provide a way for the employee to gain new these new

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