Differences Between Service And Manufacturing Organization

Improved Essays
The two major differences between service and manufacturing organization are the following aspects;
i. The services produced by the services organization are intangible, which mean we cannot touch and sense and smell the services. But the goods produced by the manufacturing organization are tangible which meant we can touch and smell the product. ii. The services which produced by the services organization cannot be inventoried or stored. Once the services are produced for the customer, the customer must consume the services. Whereas, the good produced by the manufacturing organization can be stored or inventoried in the warehouse.

The following table shows the differences between services and manufacturing company.
Services company

Public Bank is an example of services company. Manufacturing company The Apple store is an example of a manufacturing company.
The services
…show more content…
Customers who with different demands in term of services may pay different prices for this demand. Thus, the services are unique. For example, the customer must walk in the Public Bank to tell the staffs about the problem or difficulties they faced like unable to withdraw the cash or forget passwords or PIN number. If the customer doesn’t work in the bank, the problem cannot be solved. For the manufacturing organization can be low interaction with customers. They just buy the product produced by the manufacturer. Customers are not specifying what they want from the product and only purchase the product that suit their needs and wants only. For example, if the customer who don’t like the iPad and like the most iPhone, then the customer can only buy the iPhone in the nearest Apple Store only. The customer doesn’t tell the manufacturer of the Apple Store about dislike the iPad although the person didn’t like

Related Documents

  • Improved Essays

    Project Description Richard Lee, President of Elgin Technology Products is considering to stablish a new customer services system. Mr. Lee wants to implement a way to rewards his customers based on their relationship to the company. Basically the problem is about setting the right expectations for the clients in regards of timing and also treat them fairly. Resolving customer’s problems in a short period of time definitely helps to customer satisfaction however Mr. Lee must be 100% commit to be able to do it. Even if its four hours or next day resolutions for customer issues, all alternatives should be consider.…

    • 719 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Nt1330 Unit 1 Answers

    • 3457 Words
    • 14 Pages

    Complete Name: Unit 1 Student Name: Canady, Tammy ********************************************************************************************************** 1. The Customer Service Profession ********************************************************************************************************** 2. Answer questions in each of the Knowledge Check areas on pages: 10, 17, and 28. Student Answer: P. 10 1. “Service Sector is a more accurate term, since many organizations provide some form of service to their customers even though they are primarily engaged in research, development and manufacture of products”2.…

    • 3457 Words
    • 14 Pages
    Improved Essays
  • Great Essays

    IT Strategies Major information technology strategies which may be relevant to Wobbly Wheels Company include; a) Provision of warehousing services as an internal strategy. This service is aimed at helping all customers in the quest of reducing delivery time. This will make the products of the company available more locally, hence cost reduction on the part of the company. Record keeping will thus be facilitated and this will allow for effective audit procedures in compliance with the Sarbanes Oxley financial audit and reporting requirements.…

    • 1090 Words
    • 4 Pages
    Great Essays
  • Superior Essays

    Subaru Marketing Case

    • 1205 Words
    • 5 Pages

    A product doesn 't just start its life at the grocery store, car dealership, or mall — or even after you buy it. Products go on long, sophisticated journeys in order to find their consumer, sometimes taking years in the process — marketing, manufacturing, shipping, sales, and man-hours all consume time and money. One of the very important aspects of a product’s success is marketing. The marketing team decides who’s going to buy the product (in this case, it’s a Subaru Outback), but first they must conclude who their marketing base is — before it even gets to you — and sometimes, that can be a challenge. But first, or during marketing, manufacturing takes place.…

    • 1205 Words
    • 5 Pages
    Superior Essays
  • Superior Essays

    Demand and Supply [Name of the Writer] [Name of the Institution] [Dated] Demand and Supply Q1. Demonstrate and explain how a demand and supply framework can be used to understand the reasons behind a real world example of a price change…

    • 1485 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Firm B Essay

    • 870 Words
    • 4 Pages

    Using the above information provided by Foster’s Book, the process of two different manufacturers. Even though the end product is different the difference in efficiency is great. The names of the companies will not be disclosed and the one which was described through interview will be referred to as Firm A and the one seen through personal experience will be Firm B. After initially discussing the shortcomings of quality in Firm A and what Firm B does better than the differences will be explained and what impact it has and the possible issues it may cause. The lack of quality in Firm A led to Inefficiency, waste, and complacency.…

    • 870 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    In the world of economics, consumers and producers aim to maximize the benefits of a particular objective such as utility or profit. For producers, there are many variables involved in the production of a particular good or service that can have varying levels of impact on production, supply and ultimately total revenue and profit. Likewise, multiple factors are involved in the decision of consumers to purchase a particular good or service, which affect the quantities demanded. In today’s marketplace, there are thousands of companies that offer a variety of goods and services to consumers. While producers decide upon things such as what and how much to produce, consumers consider the different goods and services available and how much they…

    • 1055 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Bausch + Lob Essay

    • 729 Words
    • 3 Pages

    SUSTAINABILITY AT BAUSCH + LOMB Bausch + Lomb aims to conduct business in such a way that meets the needs of patients, customers, consumers, and stakeholders today while ensuring the preservation, protection, and sustenance of the community, the environment, and natural resources so they are available for future generations. Sustainable Purchasing We will give purchasing preference to environmentally sustainable products and services that are comparable to their standard counterparts in quality, price, and performance. Where environmentally sustainable products are unavailable or impractical, secondary considerations will include the environmental management practices of suppliers and producers. Environment, Safety, Industrial Hygiene, and Health Bausch + Lomb is committed to practicing business throughout the world in a way that protects the environment…

    • 729 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Iso 9000 Case Study

    • 3535 Words
    • 15 Pages

    Somewhere in the management system, e.g. part of your documentation, these controls shall be defined. • There are now three notes. In Note 1, there has been an addition of “analysis and improvement,” and the word “should” has been deleted, making it mandatory for all of these types of processes to be included. Noted 2 and 3 are new. Note 1: Processes needed for the quality management system referred to above include processes for management activities, provision of resources, product realization and measurement, analysis and improvement.…

    • 3535 Words
    • 15 Pages
    Great Essays
  • Superior Essays

    1.1 Describe the importance of developing relationships with customers Having a good rapport with your customers is extremely important for the success of any company. Having a solid relationship with your customers can help ensure that the business continues to progress and remain successful. A good way to develop a solid relationship with your customers is to reward loyalty, by simply sending a thank you note or a money off voucher can help to build and maintain brand loyalty, it also helps to introduce incentives such as a customer loyalty program as it will help to entice customers to return.…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Theory Z Case Study

    • 1814 Words
    • 8 Pages

    1. The current global business environment pushes organizations/companies to adapt to changes that occur with time as quickly as they can otherwise they are at risk of being overtaken by competitors. One of the major demand that companies face from customers is quick response to their needs. Customers want the products/services to reach them as quickly as possible and for this companies need to focus on building infrastructure and technology that can cut lead times to market the product right from design to production to delivery.…

    • 1814 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    Manufacturer Case Study

    • 766 Words
    • 4 Pages

    Manufacturers face different issues that affect their productions and supply. Manufacturers face issues such as global market forces, risks, development chain, supply chain and strategies. How are manufacturers able to go through all these issues and still keep up their place? The first issue is global market forces. One of the main global forces that manufacturers have to consider is sustainability and the environment.…

    • 766 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Every company strives to achieve excellent customer service standards. A company that is known for delivering exceptional customer service will often find that this can increase interest in their company and products. By letting the customer know what you are willing to do for them and what service you will provide for them you can set an expectation, by setting this expectation you can then exceed this as company.…

    • 937 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Tesco PLC Case Study

    • 1603 Words
    • 7 Pages

    Functional areas of Tesco PLC Human Resources Human resources are concerned with issues when managing people in an organisation. Within Tesco PLC, human resources are responsible for the people related issues. Human resources responsibilities in terms of looking after Tesco PLC is the process of recruiting suitable candidates for within the organisation of Tesco PLC, to identify and to meet training requirements of the current staff, ensuring employee welfare and that the employee relations are positive, working environment is safe for the staff and raising awareness of the current workforce legislation. Tesco PLC also offer benefits to the workers such as childcare vouchers and pensions. For the workers to be attracted and stop current workers…

    • 1603 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    This is defined as all employees in a company participate in working toward common goals. Toyota encourages involvement of all employees in the company. The principle of Respect for People is put into practice i.e. everyone is empowered and treated well. Example is stated “A door is opened for every worker for the same amount of time, regardless of position, background or field” (Stewart, 2004). Toyota established the Creative Idea Suggestion System in 1951, encompasses with the principle of Monozukuri, meaning conscientious manufacturing, allowing ideas confidently, so as to implement successfully in company’s development.…

    • 991 Words
    • 4 Pages
    Improved Essays