Dell Technologies Case Study

Improved Essays
Dell, now known as Dell Technologies is a global company that offers a vast array of IT products and services. They have hardware and software for enterprise, government, small business units, and the simple home computer segment. In September 2016, Dell acquired EMC, which enabled them to now offer large computer storage systems (Hardy, 2016). Based on information from their website, Dell Technologies offers a large product line. They offer laptops, desktops, tablets, gaming systems, workstations, thin clients, servers, storage devices, networking capabilities, monitors, printers, ink, software, electronics, and gateways. The OptiPlex is their business line that is geared toward the business oriented user and is usually the product that is …show more content…
The company is currently operating in 34 countries and three world regions (Strategies, n.d.). They employ a geographical divisional structure; dividing themselves by: The Americas (Canada, Brazil, Chile and the U.S.), Asia-Pacific (Australia, China, India, Hong Kong, Singapore, Malaysia, New Zealand, Taiwan, and South Korea), Japan, Europe/Middle East/Africa (EMEA) (Strategies, n.d.). As described by Parnell (2014), the company has activities and personnel grouped by specific geographic locations. Dell has vowed to invest 125 billion in China during the next five years; focusing on expanding their presence in the country, R & D activities and artificial intelligence (Dell to invest, 2015). The company believes that these emerging markets provide prime long-term growth potential. They are constantly looking to pursue the technologies to meet those market’s …show more content…
Other companies had managed to keep up by acquisitions, mergers and development of new products. Dell had remained stagnant in the PC world. Michael Dell decided it was time to step back in as CEO because the company was losing share in the Personal computer market and was under investigation for inconsistencies in its accounting practices under the leadership of the CEO that he had hand chosen to succeed him years earlier (Edwards, 2009). One of the first things that he did was begin the process of acquisitions and mergers. He also replaced a large majority of the people that reported directly to him. He filled those roles with people who could help sharpen the focus to that of the customer and could help him move the company beyond just production of the standard personal computer (Edwards, 2009). He soon began expanding the company’s offerings to services such as software and adding new hardware categories; including smartphones and tablet-like devices. In late 2007, Dell began selling computers at Wal-Mart; the first retail offering of its kind for the company (Edwards,

Related Documents

  • Great Essays

    1) Currently, CompTech does not have standardized job specifications for the position of store manager. Job specifications are left to the discretion of district managers operating eight to thirteen stores in a geographical area. However, there is a pattern of hiring candidates with an MBA degree or at least three years of experience working as store managers. In order to validate both requirements, job relatedness must be explored. Past performance data from all store managers can help define whether or not having an MBA or three years of experience has a significant impact on performance.…

    • 1586 Words
    • 7 Pages
    Great Essays
  • Decent Essays

    When I read a recent press release about Securus Technologies adding inmate forms to its ConnectUs platform, I was surprised that corrections facilities were still using paper forms. Correctional officers should be keeping prisons safe, not distributing and collecting inmate requests, however, I do realize that prisons cannot buy just any off-the-shelf system; security is extremely important and Securus Technologies is committed to providing inmate self-service solutions that control what inmates can access. I also pleased that fewer trees will be cut down now as less paper is needed, and prison use a lot of paper each day to process inmate requests. The new digital inmate bulletin board also sounds encouraging; inmates won't have to rely on guards to pass along important information, which should give them a feeling of control in a setting where they have so little control over their lives.…

    • 284 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    The Louisiana Public Service Commission (PSC) accused Global Tel Link (GTL), a firm offering inmate communication solutions, of overcharging inmates and their families for telephone calls. Securus Technologies, a private company in the same industry, is issuing press releases to emphasize GTL's theft. Securus hopes to shame GTL into acting with integrity in the future. The PCS charged GTL with multiple acts of overcharging for calls, including artificially inflating charges for the sole purpose of increasing the company's revenue. Rick Smith, CEO of Securus Technologies, admits that Louisiana's PCS held their investigation years ago, however, Smith claims that GTL is a tainted company and time does not excuse their actions.…

    • 212 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Grainger Case Study

    • 476 Words
    • 2 Pages

    Grainger has a very important purpose, we help professionals keep their operations running and their people safe. We are driven to make our products and services accessible in ways that are the most convenient and cost effective for our customers. As we begin 2015, our customers’ evolving purchasing behaviors are driving our focus for the coming year. We know that larger, more complex customers are looking for a supplier that can bring more products, services and solutions to their place of business. These customers have a need for inventory solutions, eCommerce capabilities and services like technical support.…

    • 476 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    *On September 20, 2017, Tech Manufacturing Company received its typically supply of 5,000 computer chips for the payment amount of $10,000. My company remains one of your long-term contracts for over 10 years transactions; Computer Solutions Inc has been supplying our company with excellence computer chips. This long-term relationship was built on a number of shared views such as providing fast efficient product and ensuring customer satisfaction is at highest level possible. *…

    • 593 Words
    • 3 Pages
    Decent Essays
  • Improved Essays

    Best Buy Co. Inc.

    • 707 Words
    • 3 Pages

    Best Buy was originally called Sound of Music, founded by James Wheeler and Richard Schulze. With ambitions to capture larger market share, Sound of Music changed its name to Best Buy Co., Inc., in 1983. Shortly thereafter, it adopted its now-familiar superstore format, with an increasingly diversified product range. Boosted by an infusion of cash from a series of public offerings, Best Buy proceeded to grow from 6 to 24 stores and saw its revenues increase from $29 million to $290 million from 1984 to 1987. Best Buy changed its logo to the yellow tag in 1987, and in 1989 its stores adopted a new “grab-and-go” store format called Concept II.…

    • 707 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Apple Computer Case

    • 3931 Words
    • 16 Pages

    Even though its finances were not ideal, Apple still acquired NeXT at $427 million because they wanted Steve Jobs back in the company. He has the mettle and credibility, which is why Apple executives wanted him back. He was able to make strategic decisions in a short span of time that positively impacted Apple (i.e. strategic deal with Microsoft, stopping the clone licensing program). This goes to show that having the correct people in top management is very crucial in the continued success of a business. If there is constant turnover of top management, the business will not be able to leverage and sustain their competitive advantage in the long run as the business needs a stable top management to formulate and drive its strategic thrust, which will determine the direction that organization should take in their present and future operations.…

    • 3931 Words
    • 16 Pages
    Great Essays
  • Improved Essays

    As the competition between Apple and IBM became more intense, both companies needed to develop more products to capture the majority of the PC market. The creation of IPad made tablets relevant in the market forcing other companies to compete such as the Microsoft based tablets. The PC industry network reaches worldwide-based consumers. The consumers were put into five categories, which included the home, small and medium-sized business, corporate, education and government. Some of the players in the industry also decided to outsource to…

    • 854 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    (Prabhjyot Sandhu) Wal-Mart, one of the world’s most successful retailing corporations is the leader in the industry to this date. This giant empire was founded by Sam Walton in 1962. Wal-Mart changed the face of the retail industry as its competitors thought the idea of a successful business built around by offering a lower price and great service would never work. Sam Walton had disproven the traditional retail corporation’s approach to the success and growth of his empire, as the company had exceeded even Mr. Sam’s expectations.…

    • 1510 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Q1. What was Wal-Mart’s early global expansion strategy? Why did it choose to first enter Mexico and Canada rather expand into Europe and Asia? Walmart’s early global expansion strategy earlier is to have low priced products to attract wide range of customers.…

    • 810 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Porter’s Five Forces Analysis The discount retailing industry, which consisted of discount department stores, sold a wide variety of products such as health and beauty aids, household chemicals and consumables, home hardlines, sporting goods, automotive, paint and hardware, food, and stationary, amongst others. As a result, discount department stores competed with many retailers, from other discount department stores that also sold a wide variety of products, to specialty retailers that sold only certain products. To better understand the discount retailing industry in 1993, an understanding of Porter’s Five Forces Analysis is needed (Exhibit 1). Based on Porter’s Five Forces Analysis, rivalry was high.…

    • 939 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Also, Dell was the first company which came up with on-site service for PCs. Dell has always placed a strong emphasis on service and support. So, this whole system allowed Dell to respond quickly to its customer needs and gave it a competitive advantage over other players in the market. Dell employed more than 1300 technical support personnel who are accessible 24x7. Most of the time, these technical personnel will solve your problem online.…

    • 2378 Words
    • 10 Pages
    Great Essays
  • Improved Essays

    China Stock Market Essay

    • 706 Words
    • 3 Pages

    In the 1980s, China began the process of opening its billion people market to the world, the once closed door began to open and the flood of investment began. The country labeled as the sleeping giant began to awoken and see drastic changes in its economic climate, over the past 30 years the GDP per capita of raised from roughly $130.00 to near $7,000.00 levels. With the massive boom and the constant inflow of investments comes a hurdle that could heavily affect the economic future of the country, a bubble is forming. As the 21st century rolled in the quite economy was all the rage in the world, companies from all over the world know that “If you are not in China, you are not big enough.”…

    • 706 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    The Dell Theory

    • 1283 Words
    • 6 Pages

    The Dell Theory of conflict prevention introduces a massive industry of supply chains working together. Friedman’s theory starts off with introducing how the world works together and shows us how an entire global supply chain produces his Dell notebook. It is the fact that non-credible countries are getting involved in this industry of production that caused Friedman to propose his theory. The Dell Theory of Conflict Prevention argues that if two countries are working together there will not be a cause for war, but there are limitations to this statement. Limitations to the dell theory are mutant supply chains where destruction is unavoidable, and the fact that world conflict has turned more into wars between groups vs. nations rather than…

    • 1283 Words
    • 6 Pages
    Improved Essays
  • Brilliant Essays

    They underestimated the capacity of their competitors and did not seem to have a set long-term strategy as to how they would deal with competitors or how they would continue to innovate their products in order to keep up with what the market demanded and wanted. Failure in leadership was also evident in how quickly the company grew and the growth was not monitored by either CEO’s that led to large unnecessary hiring of employees and then a large laying off of those very employees. This showed that the leaders were not attentive to what was good and sustainable for the company, but it also was an example of how to lose trust from employees, as they felt they had no job security with such high job terminations within the…

    • 1185 Words
    • 5 Pages
    Brilliant Essays