Grainger has a very important purpose, we help professionals keep their operations running and their people safe. We are driven to make our products and services accessible in ways that are the most convenient and cost effective for our customers.
As we begin 2015, our customers’ evolving purchasing behaviors are driving our focus for the coming year. We know that larger, more complex customers are looking for a supplier that can bring more products, services and solutions to their place of business. These customers have a need for inventory solutions, eCommerce capabilities and services like technical support. At the other end of the spectrum are smaller customers with much simpler needs and a preference to shop online. Medium size customers fall …show more content…
Our primary focus will be North America with accelerated investments in eCommerce, sellers, inventory management, and expanding services in safety and metalworking. We also plan to accelerate growth with our single channel online models in Japan, the U.S., Canada and Europe. Next, we will be much more aggressive about productivity improvement to fund growth. We are stepping up efforts both in support services and customer facing areas to gain efficiencies, reduce costs and deliver better service. This work will enable us to fund more aggressive growth spending and expand operating margins. We will also restructure for profitability in our underperforming businesses such as China and Europe. Our third priority is to build on our advantaged foundation. We will continue our investments in supply chain and IT networks in North America to add capacity and increase service and improve productivity. We will also continue our work to be a destination employer where dedicated, talented people can thrive. People have been the heart of this business for nearly 90 years and we will continue to invest in being a great place to work for team members today and in the
As we begin 2015, our customers’ evolving purchasing behaviors are driving our focus for the coming year. We know that larger, more complex customers are looking for a supplier that can bring more products, services and solutions to their place of business. These customers have a need for inventory solutions, eCommerce capabilities and services like technical support. At the other end of the spectrum are smaller customers with much simpler needs and a preference to shop online. Medium size customers fall …show more content…
Our primary focus will be North America with accelerated investments in eCommerce, sellers, inventory management, and expanding services in safety and metalworking. We also plan to accelerate growth with our single channel online models in Japan, the U.S., Canada and Europe. Next, we will be much more aggressive about productivity improvement to fund growth. We are stepping up efforts both in support services and customer facing areas to gain efficiencies, reduce costs and deliver better service. This work will enable us to fund more aggressive growth spending and expand operating margins. We will also restructure for profitability in our underperforming businesses such as China and Europe. Our third priority is to build on our advantaged foundation. We will continue our investments in supply chain and IT networks in North America to add capacity and increase service and improve productivity. We will also continue our work to be a destination employer where dedicated, talented people can thrive. People have been the heart of this business for nearly 90 years and we will continue to invest in being a great place to work for team members today and in the