5 - Conflict management (Jeffrey K, &Kharbanda., 1995)
Conflict is a difference of views or perceptions of individuals in the team, and this conflict of course will be on the objectives or results or methods of implementation.
Conflict process
The different ways of thinking among the individuals within the team will actually lead to the conflict at any stage of the project, and the project manager should recognize and identify them in the early stages, which often appear in the following stages: Frustration: usually, frustration occurs on a daily basis as a result of the discrepancy in some situations, and in the team. The differences that may arise as a result of the different opinions among the members of the team may lead to
- this makes …show more content…
How to resolving conflict
1 – mediate the conflict: the project manager shall act as a mediator between the parties to the conflict, and find out the causes of the conflict, and confront them, and listen to both parties and inform them that they are all in one team and have the same goals and therefore must help each other, and raise the spirit of the team and find solutions to satisfy both parties, and to resolve this conflict, and if not accept one of the parties Or both parties, some measures must be taken that would force them to leave this conflict aside, and work to achieve the desired objectives.
2 – arbitrate the conflict: the project manager is conducting the arbitration process among the members of the conflict through the first two methods, which are personally defined by the parties to the conflict, who is the cause of the conflict in this situation, and the definition of this person the correct action to be done and the second method is to define the policies, and procedures to be taken in Such situations that would block the progress of the
Conflict is a difference of views or perceptions of individuals in the team, and this conflict of course will be on the objectives or results or methods of implementation.
Conflict process
The different ways of thinking among the individuals within the team will actually lead to the conflict at any stage of the project, and the project manager should recognize and identify them in the early stages, which often appear in the following stages: Frustration: usually, frustration occurs on a daily basis as a result of the discrepancy in some situations, and in the team. The differences that may arise as a result of the different opinions among the members of the team may lead to
- this makes …show more content…
How to resolving conflict
1 – mediate the conflict: the project manager shall act as a mediator between the parties to the conflict, and find out the causes of the conflict, and confront them, and listen to both parties and inform them that they are all in one team and have the same goals and therefore must help each other, and raise the spirit of the team and find solutions to satisfy both parties, and to resolve this conflict, and if not accept one of the parties Or both parties, some measures must be taken that would force them to leave this conflict aside, and work to achieve the desired objectives.
2 – arbitrate the conflict: the project manager is conducting the arbitration process among the members of the conflict through the first two methods, which are personally defined by the parties to the conflict, who is the cause of the conflict in this situation, and the definition of this person the correct action to be done and the second method is to define the policies, and procedures to be taken in Such situations that would block the progress of the