Case Study Of Charismatic Leadership At Mater Health Services

Charismatic leadership and instrumental leadership are demonstrated by Mr Hill in the change process at Mater Health Services (Mr Hill, 2016). Charismatic leadership is utilised in situation that generally related to social change and renewal (Levay, 2010). The charismatic leaders change their followers’ minds and attitudes according to the leaders’ ideas by using persuasion communication (Levay, 2010). According to Grabo & Vugt (2016), the key components of charismatic leadership are the abilities to obtain consent among all employees and gather them to achieve stated goals together. Mr Hill said that communication is important in this change process and he was willing to listen to employees and provide feedback based on specific issues (Mr …show more content…
This model works very well in the case of Mater Health Services (Mr Hill, 2016). The first step is to establish a sense or urgency about the need to achieve change, the persons in charge in the change process have the responsibility to communicate with all the participants about the reasons and purposes for the change process (Fernandez & Rainey, 2006). The second step is to create a guide coalition so that all the team members can work together to achieve their goals (Appelbaum, Habashy, Malo & Shafiq, 2012). In this case, there are a lot of sustainability committees support the change process and willing to work together (Mr Hill, 2016). The third step is to develop a vision and strategy, this step is completed perfectly by Mater Health Services as they created a strategy map for this change process (Mr Hill, 2016). The fourth step is to communicate the change vision so that the participants can know what to achieve in every different part of the change process (Appelbaum, Habashy, Malo & Shafiq, 2012). Mr Hill (2016) mentioned that communication is one of the key to conduct the change process. The fifth step is to empower broad-based action, which strengthen the thought of achieving in the change process instead of resisting to the change (Appelbaum, Habashy, Malo & Shafiq, 2012). This step is completed by Mater Health Services by using the story of environmental activities and energy consumption (Mr Hill, 2016). The sixth step is to generate short-term win, which the participants can have positive attitude towards the change process by seeing what they have done for achieving the goals (Mento, Jones & Dirndorfer, 2002). In this case, the participants can understand the effect of reducing energy consumption by the ‘turn it off’ pre campaign so that the participants would have stronger willpower to achieve it (Mr Hill, 2016). The