In the case of Sue Sheridan and her infant son, patient-centered care would have involved creating a trusting relationship between parents and healthcare workers. Sue and her husband should have been given proper education on the effects, signs, and symptoms of elevated bilirubin levels. After the first concern was expressed a bilirubin test should have been performed. His chart should have been reviewed and results communicated amongst his providers. I feel that these medical errors should have never happened and are a prime example of negligence. It is outrageous if just one nurse or doctor would have listened to them instead of blowing them off, they would have had a different life. If I were the nurse, I would have listened to the
