Case Study: River Valley Agcredit

River Valley AgCredit is known for their outstanding customer service skills and understanding the needs and wants of their clients. The organization has a very professional reputation and is a very successful organization designed to benefit their customers during their time of need. I am certain that my skills and mindset go hand in hand with the mission and vision of River Valley AgCredit and I would love the opportunity to grow my professional career with this organization. I grew up on a farm and was actively involved in the farming operation, I understand how unpredictable the farming season can be. I am thankful that there is an organization that is willing to take time and invest in a farmer’s vision and I realize River Valley …show more content…
The concept of excellent customer service requires the employee to treat all customers with respect, understand the customers’ needs and wants, help to exceed customer expectations, and requires the employee to go above and beyond to help the customer any way possible. Great customer service is important because customers tend to relate a place of business with the employees, since employees are the face and personality of the organization. Therefore, every employee should understand the importance and be dedicated to providing the best customer service possible to potential, new and existing customers. I have had a wide range of providing customer service to clients and I can interact with anyone in a room. I treat everyone with respect and work toward creating a lasting friendship from the very first interaction. My customer service skills are very unique and have given me the opportunity to help the younger generation as well as the older generation. My customer service skills set me apart from another candidate because it is my passion to help others and be as kind as possible no matter what the situation is. Great customer service is a key component of River Valley AgCredit and it is also my main goal of any job I …show more content…
I have worked as a financial controller for a company who employees 12 full time employees and generates two million dollars’ worth of work a year. Before this position, I was in the medical field, so that can tell you that I am dedicated and can adapt to change very well. I had little direction in being a controller, but I stayed focused and I overcame adversity to get to the position I am in right now. My experience as a controller has helped me gain confidence in myself and understand the importance of financial stability. Also, my skills I have learned while attending graduate school to achieve a Master’s in Business Administration sets me apart from other candidates as well. I have learned and expanded my knowledge in areas such as: accounting, economics, statistics, and organizational behavior just to name a few. I am passionate about the business industry and the MBA program has been an opportunity for me to gain an education that will help be achieve my dream career of a loan