Case Study Of Zappos. Com
This can be attributed to Hsich’s thoughtlessness when it comes to bargaining cash flow, cost-effectiveness and long-term stability. Surprisingly, another fault of the Zappos CEO is that he did value the importance of having a positive company culture at his first company, Link Exchange. He made the mistake of trying to create a business culture late, too late. (Joel) #6 – Select the quality that you believe contributes most to this leader’s success. Support your reasoning. The quality I believe contributed most to Tony Hsich’s success is his vision. A business’ vision is as durable as a company’s aptitude to gain inner embracing of it. Hsich personalized his vision into Zappo’s environment which reflects his distinctive organizational culture. (Rieches) Zappos has ascertained immeasurable success by exceling in customer service; that has been the foundation of everything Hsich states and believes about his company since it was founded.
Zappos has been successful because management has aligned the entire organization around the vision of providing the best customer service possible,