Case Study Of Zappos. Com

1667 Words 7 Pages
Register to read the introduction… Ethics are moralities that form the code of conduct for a collection of people. Business ethics emphasize daily actions and decision-making. They relate to employees on every echelon of company and aid in the detriment or triumph of the organization. Ethical behavior within a company safeguards that choices, activities and stakeholder relations imitate the business’ moral and career principles. (ehow) A CEO’s values should be aligned with those of their company. Hsich’s corporate ideals include: (1) create unrestricted and candid relationships with communication; (2) maintain a positive team and family nature; and, (3) be unpretentious. (Hsieh) People are less inclined to be deceitful, dishonest and untrustworthy if they are unable to hide. By mandating that Zappos have an open environment with a family-feel, Hsieh creates an environment less conducive to deceitful practices and encourages positive ethical behavior from his employees. This goes a long way in encouraging employees to feel connected, stable and unified with their …show more content…
This can be attributed to Hsich’s thoughtlessness when it comes to bargaining cash flow, cost-effectiveness and long-term stability. Surprisingly, another fault of the Zappos CEO is that he did value the importance of having a positive company culture at his first company, Link Exchange. He made the mistake of trying to create a business culture late, too late. (Joel) #6 – Select the quality that you believe contributes most to this leader’s success. Support your reasoning. The quality I believe contributed most to Tony Hsich’s success is his vision. A business’ vision is as durable as a company’s aptitude to gain inner embracing of it. Hsich personalized his vision into Zappo’s environment which reflects his distinctive organizational culture. (Rieches) Zappos has ascertained immeasurable success by exceling in customer service; that has been the foundation of everything Hsich states and believes about his company since it was founded.
Zappos has been successful because management has aligned the entire organization around the vision of providing the best customer service possible,

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