Business Process Management Essay

2437 Words Sep 16th, 2012 10 Pages
EXECUTIVE SUMMARY
This preliminary report has been compiled by MAK Consultants to tackle the key areas of concern found within Dynatrix Pty Ltd and proposes potential solutions to the organisation.

The key areas of review for this assessment include:
• Strategic and Tactical Planning
• Business Process flow and procedures

This document summarizes the methodologies employed to complete the review and presents our findings and recommendations. Throughout this document we utilize terms such as will, should consider, and shall, for example, with respect to our recommendations to Dynatrix. We believe each recommendation should be evaluated and implemented after consideration of approach, cost effectiveness and the inclusion of new
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TABLE OF CONTENTS

1. BPM & Strategy 5
1.1 Positioning 5
1.2 Structure and Value Propositions 6
1.3 Value Chain 7

2. Problem Analysis 8
2.1 Most urgent problem, causes and consequences 8
Reference to the Gap model, Cap Gap and performance Gap 8
2.2 As-is process diagram 9
2.3 Process Flow problems 10
Fish Bone Diagram 10

3. Proposed Solution 11
3.1 Business Process Architecture 11
3.2 To-Be Process Diagram 12
3.3 Identified gap, to-be process description, what will to-be process do and not do 12

4. Solution Considerations 13
5. Recommendations 15
6. References 16

BUSINESS PROCESS MANAGEMENT AND DYNATRIX
Dynatrix is currently experiencing a challenging phase of its life cycle whereby large scale changes need to be considered in order to reverse the recent negative profit trends. A change in mindset and implementation of a “Business Process Management” (BPM) approach to the current situation will elicit monumental results essential in distinguishing Dynatrix as market leaders.
"Business processes are the tasks of activities that companies use to produce goods or services, and these activities are supported by Information and Communication Technology (ICT), such as computers, the internet and information systems." Magal (2009) Dynatrix’s processes are very limited in design and lack

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