Blake Memorial Hospital

Improved Essays
Show More
Blake Memorial Hospital (BMH) has been suffering from the decline in quality of care and financial difficulties. To break through the current hardship, I would like to make the two recommendations. One is to redesign the public office relation survey so that we can figure out the quality of care problem. The other is to implement Lean Six Sigma analysis to streamline the workflow. At least entire FY 2018 is necessary to turn BMH around. For fulfilling BMH's responsibility to provide the community-based care in East Marksville and remaining self-sustaining, the recommendations have to be implemented.

Recommendations
Quality of Care The patients' perception of Blake's quality of care had been deteriorating during last a few years; however, the hospital does not know how to figure out the problem. Therefore, I would recommend interviewing both internal and external consumers, redesign the public office relation survey, and train the office staffs. …show more content…
Even though the hospital is aware that the evaluation from the patients is getting worse, the public office relation survey fails to clarify the underlying causation and do not offer any steps for improvement. Thus, I would like to suggest that the hospital should talk with their customers and redesign the evaluation method for quality improvement. In this case, customers mean both internal (Blake's employees) and external (patients) since any project should be customer-centered (Brassard & Ritter, 1994), and they are both essential

Related Documents

  • Improved Essays

    Middleboro Physician Care Services Case Study
    • 743 Words
    • 3 Pages

    Middleboro Physician Care Services Case Study

    Perhaps they should look into opening up an emergency department instead of referring patients to other area hospitals, they want to see how their processes that they are seeking to implement will perform. This is a critical component throughout the duration of the project as it focuses on data collection and determining what the starting point should be. (GoLeanSixSigma, 2012). The next up is to analyze, PCS needs to take a look at their data and see what their data is telling them, are the processes that where implemented working? It can also be utilized to evaluate the quality of care that is provided to patients.…

    • 743 Words
    • 3 Pages
    Improved Essays
    Read More
  • Improved Essays

    Meadow Hill Hospital Database Paper
    • 1106 Words
    • 5 Pages

    Meadow Hill Hospital Database Paper

    The fact that Meadow Hill Hospital is such a large facility with 400 members working there and having to be in charge of 211 beds is a big task. Being one of the leading hospitals should say a lot and having the finances to support its staff and IT department is very clever. The data and software all seems to be up to date and running smoothly in order for the hospital to perform their duties. Having a clear communication with all of the staff including nurses, pharmacy, laboratories, imaging and risk management. There might be some limitation due to not having the IT Governance in place or the fact that CIO is not available which will provide some limitation when it comes to being on top of the data and software used and ran in the hospital…

    • 1106 Words
    • 5 Pages
    Improved Essays
    Read More
  • Superior Essays

    The Role Of Quality Improvement In Nursing
    • 1057 Words
    • 5 Pages

    The Role Of Quality Improvement In Nursing

    The data collected includes patient satisfaction, conformity to product requirements, characteristics and trends, supplier performance, internal audit findings, and data to support organizational goals and improvement from management review. When nonconforming products are detected the organization takes appropriate actions. They Maintain documents hospital-wide process for investigation and effective implementation of preventative actions to eliminate the cause of potential problems in order to prevent this occurrence; when the quality improvement is an effective the whole process begins over again. One example of quality improvement within our organization is tracking patient satisfaction. Surveys are sent home with patients for them to evaluate the hospital.…

    • 1057 Words
    • 5 Pages
    Superior Essays
    Read More
  • Improved Essays

    Summary: The Importance Of Quality In The Healthcare System
    • 612 Words
    • 3 Pages

    Summary: The Importance Of Quality In The Healthcare System

    In the healthcare system there are systematic measurements that exist to help ensure that healthcare providers are providing quality assurance. There are certain factors that are deemed of importance when debating on the topic of healthcare quality. “The definition of healthcare quality will differ, depending on the particular lens through which the health system is viewed” (Jones et al, 2014). Quality is based off the work done by the Institute of Medicine. This non –profit organization takes a number of factors into consideration such as: “patient centeredness, access, timeliness, equity, effectiveness, efficiency and safety” (Jones et al, 2014).…

    • 612 Words
    • 3 Pages
    Improved Essays
    Read More
  • Improved Essays

    The Affordable Care Act (ACA)
    • 1311 Words
    • 5 Pages

    The Affordable Care Act (ACA)

    Introduction Thesis Development and Purpose The Affordable Care Act (ACA), which is commonly known by the unofficial name of ObamaCare is an American healthcare transformation law of the land expanding and improving access to care while minimizing spending through government regulation and taxes. This is a Patient Protection and Affordable Care Act, and a health modification law signed on March 23, 2010 by President Barack Obama. The main reason why this healthcare reform was started is to provide more Americans with affordable health insurance, and improvement of health insurance. In addition, there was a need to regulate the insurance business and to reduce the healthcare expenses in United States (US).…

    • 1311 Words
    • 5 Pages
    Improved Essays
    Read More
  • Improved Essays

    Optum's Evaluation Model
    • 274 Words
    • 2 Pages

    Optum's Evaluation Model

    A high performing health care organization will use evaluation models to strive to transform health care services (Optum website, 2017). These organizations also have quality improvement systems with a culture supportive of learning, a leadership ability to balance a wide range of issues, and a fiscal health investing in staff programs and technology (Forman, 2010). Improving the safety and quality of care for Optum’s members requires an assessment of the impact a change in contacting members at a time a member prefers while measuring closed gaps in care. A challenge in assessing when members prefer a telephonic phone call requires knowing what to measure, how to measure it, and understanding the results. One tool that can be used to determine…

    • 274 Words
    • 2 Pages
    Improved Essays
    Read More
  • Decent Essays

    Clinical Pathway Case Study
    • 605 Words
    • 3 Pages

    Clinical Pathway Case Study

    The patients were divided into two groups. One of the groups was asked to follow a clinical pathway and doctors were requested to treat the patients in the second group according to their training, best judgment, and experience. Two measures which would help to determine whether the treatment method improved health services delivery were recorded. These measures include the length of stay in the hospital and FIM score, which identifies Functional Integrity Measure. FIM score was used to show the state of health of a person.…

    • 605 Words
    • 3 Pages
    Decent Essays
    Read More
  • Improved Essays

    Principles Of Business Principles In Health Care
    • 893 Words
    • 4 Pages

    Principles Of Business Principles In Health Care

    There are several business principles related to patient and system costs in health care that are needed to maintain safe, quality, patient-centered care that is fiscally sound. For this discussion, I will put myself in the shoes of a nurse manager, director of nursing, Chief Nursing Officer, or business owner and consider three of the principles from the Greg Fisher Power Point (2008). The principles I will examine are: 1) decide what makes you different; 2) manage employees; and 3) set goals. The reason why I selected these three business principles is that they appear to me to be a good place to start the groundwork for any business model, including the field of health care.…

    • 893 Words
    • 4 Pages
    Improved Essays
    Read More
  • Decent Essays

    Service Recovery Reflection
    • 72 Words
    • 1 Pages

    Service Recovery Reflection

    I would like to gain a deeper insight into frustrations experience by patients, in order to understand how the most well-meaning institutions sometimes fail them. I would like to learn how to effectively conduct service recovery, from the identification of the dysfunctions to their resolutions. Finally, I would like to understand how a large quality improvement project, concerning 15 clinics, is planned and executed. What are the challenges? How to overcome…

    • 72 Words
    • 1 Pages
    Decent Essays
    Read More
  • Improved Essays

    The Common Data Quality Problem In Healthcare Performance Measurement
    • 850 Words
    • 4 Pages

    The Common Data Quality Problem In Healthcare Performance Measurement

    • The common data quality problem in healthcare performance measurement is: First, the lack of knowledge about the purpose of healthcare performance measurement. The purpose is to: - Assessment of current performance: need to find out the strength and weakness of current process - Demonstration and verification of performance improvement: evaluate and compare whether the improvement had made any difference. - Control of performance (Joshi, Ransom, Nash, & Ransom, 2014, p.135)…

    • 850 Words
    • 4 Pages
    Improved Essays
    Read More
  • Improved Essays

    Patient Satisfaction Survey Analysis
    • 430 Words
    • 2 Pages

    Patient Satisfaction Survey Analysis

    In the healthcare industry, many evaluation and reimbursement structures are moving toward a survey system to rate patient satisfaction score. “Thus, the results of patient-satisfaction surveys, such as HCAHPS, ultimately came to affect hospitals’ financial bottom lines” (Junewicz & Youngner, 2015). The scores are collected and used to show different levels of measurement to reflect the patient’s interpretation of their care. Nominal, ordinal, interval, and ratio, are levels of measurement used to analyze data (Mirabella, 2011). Since there is no structure in place ot measure the outpatient satisfaction rates, I would create a survey that would evaluate the short term care of these patients.…

    • 430 Words
    • 2 Pages
    Improved Essays
    Read More
  • Decent Essays

    Patient's Feedback
    • 268 Words
    • 2 Pages

    Patient's Feedback

    There are several methods to acquire feedbacks to improve quality care. One way is patient’s survey, it can be done by mailing questionnaires, interview over the phone or in person. Another way is listening post, it is important to become in tuned to what the patient or customer is communicating. Listening post strategies include focus groups, walk-throughs, complaint and compliment letters, patient and family advisory councils. Patient’s and customer’s feedback is important for an organization growth.…

    • 268 Words
    • 2 Pages
    Decent Essays
    Read More
  • Improved Essays

    Patient Satisfaction
    • 779 Words
    • 4 Pages

    Patient Satisfaction

    Patient satisfaction is one of the most important things in a hospital setting. It is important in ensuring that patients can come back to the same institution in the future. Additionally, the healthcare institutions are concerned about their reputation through the patients. Whenever patients are satisfied, they are likely to give positive reviews about a particular institution. On the other hand, when they are unsatisfied, they are likely to give negative reviews about the institution they sought assistance from, thereby affecting the institutions reputation as a good healthcare facility.…

    • 779 Words
    • 4 Pages
    Improved Essays
    Read More
  • Great Essays

    Sunlight Hospital Case Study
    • 1906 Words
    • 8 Pages

    Sunlight Hospital Case Study

    As an administrator at the Sunlight Hospital, I have concerns about the complaints that are going on amongst my patients and the quality care that my patients need. Even though the patients love the hospital, it seems like there are somethings that I need to address to assure that my patients are getting the best care. First I would start a suggestion box that way the patients can post their concerns and its anonymous to see how I can improve the structure of the company. I’m also going to see what I can do in order for my employees to interact more with the patients. Some suggestions to consider would be to raffles, when you sign in they pick up a raffle and get ready for the games to started.…

    • 1906 Words
    • 8 Pages
    Great Essays
    Read More
  • Great Essays

    Open System Theory In Nursing
    • 1278 Words
    • 6 Pages

    Open System Theory In Nursing

    Open System Theory in Nursing Service Delivery Health care must always be aware of government regulators, in the context of its position within the larger environment of a national health care system (Meyer & O’Brian-Pallas, 2010, p. 2830). Each system is a set of components working together to accomplish as specified goal or vision (Marquis & Hutson, 2012, p. 40). The system theory combined with the nursing service delivery theory bases the linking of nursing activities, staffing, environments, and outcomes in different settings with the involvement of management in the decision-making process. In healthcare, organizations are considered to be an open system; it must work together with and within an environment to promote growth, vision, and…

    • 1278 Words
    • 6 Pages
    Great Essays
    Read More

Related Topics

Ready To Get Started?
Discover
Company
Follow
©2024 Cram.com
Privacy Policy |  About Ads |  Site Map |  Advertise  | 
  • Cookie Settings