Patient Satisfaction

779 Words 4 Pages
Patient satisfaction is one of the most important things in a hospital setting. It is important in ensuring that patients can come back to the same institution in the future. Additionally, the healthcare institutions are concerned about their reputation through the patients. Whenever patients are satisfied, they are likely to give positive reviews about a particular institution. On the other hand, when they are unsatisfied, they are likely to give negative reviews about the institution they sought assistance from, thereby affecting the institutions reputation as a good healthcare facility. Considering that most institutions have to maintain clients and a good reputation, they have to ensure patient satisfaction. Using the facility’s administrative …show more content…
It ensures that an organization does not only have positive reputation, but also ensures patients retention, which is the ultimate goal of any healthcare facility. Patient satisfaction in the hospital setting depends on many factors including the behavior of the doctors and the nursing staff, availability of resources, respect of the patient, the hospital’s infrastructure, and emotional support to the patient (Huppertz & Smith, 2014). Although all these factors are important, the most important and influential is the emotional support and behavior of the doctors and nurses (Naidu, 2009). After all, a hospital could have all the resources and infrastructure, but if the doctors and nursing staff do not handle the patients well, then patient satisfaction would just be an illusion. At the same time, a hospital can guarantee patient satisfaction even with limited resources and infrastructure as long as the doctors and nursing staff handle the patients well and offer the relevant emotional support to them. In addition, as Prakash (2010) asserts, doctors and nursing staff understanding a patient’s perspective on their health influences patient satisfaction. Notwithstanding, the doctors’ and nursing staff’s understanding of the patient should take into account their beliefs, whether religious or not (Street & Haidet,

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