Middleboro Physician Care Services Case Study

When reviewing the Middleboro Physician Care Services case we learn that it is a for-profit corporation that was founded in 2008 and offers non-emergent care services within two locations. One of them at the Alpha center outside of the city limits of Middleboro and the other is at the Beta center in Jasper. Both of these locations offer ambulatory medical care services that are provided on a walk in basis. These centers do not offer any emergency services, and if a patient were to arrive that needed emergency services and ambulance will be called to transport the patient to the nearest emergency department. Physician Care Services specializes in providing services to the public that are convenient. One of their main goals is patient satisfaction, …show more content…
Perhaps they should look into opening up an emergency department instead of referring patients to other area hospitals, they want to see how their processes that they are seeking to implement will perform. This is a critical component throughout the duration of the project as it focuses on data collection and determining what the starting point should be. (GoLeanSixSigma, 2012). The next up is to analyze, PCS needs to take a look at their data and see what their data is telling them, are the processes that where implemented working? It can also be utilized to evaluate the quality of care that is provided to patients. After reviewing the data they can determine if they need to adjust anything or if they need additional information it should be able to narrow things down and get to the root of the problem. Next is to improve the issue, and if PCS is satisfied with the data they collect form the analysis performed, they can then work on developing a solution. Finally the control and this is the phase where PCS documents how they exactly want to pass on the solution to the issue and how employee can utilize the solution (GoLeanSixSigma,