Sweatshop Observation Report

Improved Essays
When I first came to the bakeshop, the communication between me and the owner was top-down and task-centered. She told me how to serve the customers, how to bake cakes and bread, and how to place the tableware on the tables. The task information was accurate and the channels of communication was clear. I only needed to follow the instruction and order from the owner of the bakeshop and did not engage in any down-top communication. Some of the tasks were standardized. For example, the proportion of each ingredient of a cake was fixed and I was required to follow the recipe in order to provide standardized products for customers.
When I was a volunteer in the Red Cross, the organization planned to organized an activity to look after old people at nursing homes. Some of the volunteers were not active or willing to participate in the activity. Instead of forcing us to participate, the organizer of the activity held a meeting for us. He let us speak out our own feelings about the activity. He talked about the spirit of the Red Cross which included humanitarianism, love, and dedication. He also said that many of the old people had no children and they were lonely and if we went there, they would be happy. Finally, the organizer achieved our consent by persuasion instead of power. Although the aim of
…show more content…
As discussed above, before the activity, the organizer told us about the spirit of the Red Cross. When I was there, other volunteers also told me some activities that they had participated in. The voluntary activities made me know the culture of the organization better. Then I began to follow the culture and wanted to contribute to the culture of humanitarianism, love, and dedication. After the activities, we usually made presentations to summarize the activities and express our feelings. The ceremonies and telling of stories allowed us to learn and perform the organizational culture

Related Documents

  • Improved Essays

    Cheesecake Shop Case Study

    • 1054 Words
    • 5 Pages

    This depends on the design of the service standards and how that aides in customer service (Parasuraman, Zeithaml & Berry, 1985). According to their 'customer promise', managements perception of customer expectations may be that customers are expecting fresh cakes baked in stores with top quality ingredients. The service strategy to achieve this standard could be the structure of the shop itself. As I came into the shop, there was no door separating the in-house bakery and the out-house area; hence, I was able to see their personal work environment. The open layout of the shop presented their working space and the process involved with baking the cakes.…

    • 1054 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    How To Make A Cake Mix?

    • 829 Words
    • 4 Pages

    As a baking and pastry student I learned to make cakes from scratch. In order to make a cake from scratch a person would have to measure all the ingredients and then mix them all together in a correct method, so that the cake would come out right. If a person is not very good around the kitchen or even does not have the time to make a cake from scratch. The alternative is to make a cake from cake mix like Duncan Hines. Duncan Hines has been around for many years and had dedicated the name brand to service the home baker.…

    • 829 Words
    • 4 Pages
    Decent Essays
  • Improved Essays

    Mcdonalds Leadership Style

    • 1062 Words
    • 5 Pages

    Anne also had business trips for most of the time or had meetings with clients to get new updates on the cake they want. Anne would spend most of her time with the general manager and get updated if there was new orders pushed for the week. She would also be in her office answering emails from clients. For most of the part she would work in production when we were behind or a new order has been pushed for the week. Anne would shows us new methods or give us her opinion on something we are working on.…

    • 1062 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    My dad has this motto “Never Give Up” and I've always thought that mottoes are just something people say to make themselves sound cool and smart, until I had my own experience that taught me I should “Never Give Up” on things. I loved baking since I was young, so when I turned ten, my mother bought me a professional oven. I was extremely happy so I decided to bake a cake, which is something I've never tried before. I went to buy the ingredients with my mother at the supermarket. I tried my best to follow the steps on the recipe, but I accidentally burnt the cake.…

    • 738 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Throughout my first course at WGU, Professional Leadership and Communication in Healthcare, I was taught about working styles and how I work best with others. I also became aware of the different modes of communication which has given me a better insight into my interactions and conversations with my friends, family, coworkers, and other. I learned a great deal about myself, as well as strategies I can use to improve my chances for success throughout my learning experience as well as in my career. During the first part of the course we focused on working styles and how we work with others. Based on the activities I completed in this course I have learned that the working styles that best describe me are examine and execute.…

    • 1064 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Many people have different ideas of what a community is and what makes a community successful, but, overall, the themes of unity and cooperation come to mind. The writer Rousseau displayed his thoughts about community in his book, The main idea he discussed was that people must surrender their freedom in order to gain the benefits of functioning collectively as a group. I decided to test this theory by observing some of the staff members of a nursing home who are attending a meeting to come up with specific solutions for each residents’ weight loss problem. Every week the same staff members, which include the director of nursing, two unit managers, the dietary manager, and the dietician, meet to review the weights of all patients and, more…

    • 1094 Words
    • 5 Pages
    Improved Essays
  • Superior Essays

    Women In The Odyssey

    • 1446 Words
    • 6 Pages

    First, women in The Odyssey are supposed to manage the household. For example, women are responsible for serving meals and the management of the serving staff. One example from the text where women are given the duty of serving meals is when Telemachos is preparing to leave Menelaos ' house: "immediately he [Menelaos] told his wife and all the maidservants / to prepare a dinner out of what was there in abundance" (Homer 227). It is evident from the text that it is only women who are preparing and serving the meal since it says maidservants instead of a gender-neutral term for the serving staff. Because of this differentiation, it can be inferred that male servants were given different tasks in the household compared to their female counterparts.…

    • 1446 Words
    • 6 Pages
    Superior Essays
  • Great Essays

    All we have to do in the kitchen before the serving the food are preparing the food and cook it according to orders. Mostly, we need to mix the ingredients, to make sauce, and to cook ingredients until it is all done. So, we will prepare all the ingredients we have and keep it in a refrigerator and cook the food when there’s an order. For dessert like macaroons, we would make it before our operation hour and hold it in an appropriate temperature before serving. In our opinion, the cooking method we have is appropriate for our outlet since it fit with our goal for food and beverage which are simple, easy to make and does not take too much time making…

    • 6561 Words
    • 27 Pages
    Great Essays
  • Improved Essays

    Providing aid to others not only benefits them but it also benefits me by strengthening my values. Serving those who are in desperate need at the time made me into a more valuable person. My main goal in this practice was only to broaden my experience with patients, but it turned into much more. I became close with the patients and in fact started to care about them on a more personal level. Connecting with those patients was a life changing experience for me.…

    • 1078 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    After taking the HUM 270H course and learning about leadership and volunteering, I have decided to change my major. I will now be majoring in Nonprofit Administration. When deciding what I would chose for my service learning project I wanted to incorporate something that I could connect with and I would enjoy doing. For my project I made goals and planned out the activities, I learned more about myself and the community, as well as how this project connected to concepts learned in class. I wanted to leave the Our Lady’s Inn with a better understanding of how a nonprofit organization worked and I wanted to make a connection with the children, to let them know that so many people care about them.…

    • 1753 Words
    • 8 Pages
    Improved Essays