Assignment Week 1 Essay

767 Words Aug 31st, 2012 4 Pages
Assignment 1.1: Communication Process Model
Directions: Think of a misunderstanding you experienced when communicating with someone else at work. Then fill in the blanks of the chart below.

Misunderstanding 1
Who was the sender? A manager was the sender of the message.
Who was the receiver? A peer was the receiver of the message.
What was the message? A change in work schedule.
What channel was used to send the message? The manger posted a bulletin.
What was the misunderstanding that occurred? The peer did not see the bulletin posted by the manager about the changes in work schedule.

How could the misunderstanding have been avoided? I think this could have been avoided if the manger posted the bulletin and then reinforce the
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I think a good way to guarantee that the message was understood would be to verbally reinforce the message and ask if the message was clear. The overall goal of communication is sending a message from the sender to the receiver that can be understood and clear.
University of Phoenix. (2010). Communicating in the workplace. Retrieved from University of Phoenix, BCOM/275 website.

Misunderstanding 2
Who was the sender? The sender was a call center employee (appointment setter).
Who was the receiver? The receiver was a sales representative
What was the message? The message was information about a potential client for the company.
What channel was used to send the message? Automated scheduling system
What was the misunderstanding that occurred? Not enough information was obtained about the client from the call center employee.
How could the misunderstanding have been avoided? If there could be better ways of sales representatives could communicate with the call center.

When answering questions 1 and 2 below, your response should include the following:
• Cite meaningful understanding rather than a general or less material misunderstanding.
• Use business- or work-related examples.
• Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

1. What did you learn about

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