The way we use the speaking language, in association with our body language and our tone tends to reduce group discussion. In the Table 6.2 we can find some examples of those challenging statements. The most common expressions I pick up is “That’s not my job” or “That’s not our problem” and it had to do with when someone asked for further clarifications while he was working. Most of the people that don’t want to help, or to involve further or even to listen to your thoughts come up with those kinds of reactions. Time relative responses such as “We don’t have enough time“, “It’s too late for that” are also used as ways for putting an upcoming discussion aside. Moreover by using phrases, such as “What you are really saying is..”, “Let’s get back to reality”, “You are 2 years ahead of your time”, “Not that idea again”, we devaluate our interlocutor’s opinion and we create low standards for effective communication. Furthermore, by responding in the following ways: “I don’t like the idea”, or “You are right but”, or “It won’t work here”, “it’s impossible”, or “It can’t be done” we only manage to give negative feedback, and reduce the possibilities for a quality discussion. According to Marshall’s model of Non Violent Communication all the judgments, diagnosis are poor expressions of our certain needs. Even the …show more content…
First of all it pre assumes that we are open to listen to our interlocutor by responding to him/her verbally and nonverbally, letting him/her know that we are focused and paying attention and expressing understanding to his/her feelings. We are trying to become part of the transaction while we take the responsibility to understand his/her meaning by asking for clarifications, paraphrasing what we have just heard when it’s needed and provide him with constructive feedback .However there have been indentified some barriers though that people should overpass in order to be active listeners according to the