Colorado Springs Airport Case Study

The airport charges tenants, who are the airlines or concession, for the space used, electricity, gate amenities, landing fees, and runway usage to name a few of the costs for airlines. These charges help to offset the cost of operating the airport and the costs associated with Peterson Air Force Base. Peterson Air Force Base cannot be charged similar expenses, because government cannot charge government. In more technical terms, the charges must be in kind services. Peterson Air Force Base provides the Colorado Springs Airport with fire and security details. This equals about two million dollars per year. Another source of revenue, besides the commercial and private flights, are frequent divergent flights. These flights …show more content…
The operations consists of airfield technicians, maintenance technicians, and facilities technicians. These bodies actually serve the customers, both the airlines and passengers. The airfield technicians make sure the runways and taxiways are to the standards set by the Federal Aviation Administration. Without doing this, the airport can yield extremely serious fines or reprimands. These can be as extreme as shutting the airport down until further notice or until the issue is properly resolved. This will stop all revenue for the Colorado Springs Airport. The maintenance and facilities technicians also ensure the airport is ready for the customers. They answer to the airlines issues. For example, if there is an issue with the jet bridge, what the passengers walk through to get on the actual aircraft, the facilities technicians will be the first to see what the issue is and resolve it as necessary. The maintenance technicians work on the most visible part of the airport. They ensure the bathrooms are clean, carpet is cleaning, lights and all the technology, arrival and departure screens, cash registers, and more are working. These technicians have the most impact of infrastructure of the airport. They work to ensure all entities within the airport are operating as they should and to resolve any issue that may arise. This is an operation that never shuts down. Their jobs are …show more content…
In recent years, they upgraded their concessions. This founded on the idea that just because you are in an airport does not mean the food and other amenities have to be subpar. Utilizing more technology will enhance the performance of the Colorado Springs Airport as a whole. Having more advanced technology in the airfield can cultivate better communication and further eliminate errors. The new work order system will be much more useful if it was used to its fullest potential. Currently the most widespread compliant among the users are there are too many steps and it is not convenient for them to waste time inputting resources and time into the system rather than moving onto the next step. It would be beneficial for the airport to issue iPads or iPhones to each technician. There is a supported application to aid with the work order system. This will allow the technicians to more easily input their information and continue with their