Active Listening Conversation Essay Example
My active listening conversation occurred during my first training workshop for the NOVA ambassador program at JSOM. It was a Friday afternoon, and among the attendees, there were 3 staff members and 14 NOVA ambassadors, including myself. We were at a small classroom that invited people to sit close to each other, allowing a closer group interaction. I took a seat right in the middle of the classroom, facing right at the presenter, a school faculty member, with a notebook and pencil at hand. While the presentation was not only directed to me, it was very informative and required strong active listening skills as we were going to do a mock presentation/tour following the presentation with the given information. Therefore, …show more content…
If my room’s temperature doesn’t drop, I can’t stay there. I really hope to receive some sort of credit on my account toward my next rent for this inconvenience. I will be expending gas driving back and forth, not to mention that this the situation is very inconvenient.”
Office Representative: “We apologize the inconvenience Fernanda, I will speak to the manager and we will credit up to 2 days of rent in your next bill.”
Since the conversation took place over the phone, there were not a lot non-verbals. I was unable to observe the facial expressions or non-verbals made by apartment’s office representative, but I continued to furrow my eyebrows and roll my eyes throughout the conversation, trying to calm myself regardless of my frustration. Thus, helping me to contain from being too rude towards the office representative.
As previously mentioned, the conversation was held over the phone with one of the representatives from my apartment’s office because my A/C was not working. The conflict within the call emerged when I was unable to get a solution to my problem;I felt like there was very little to no urgency to assist me. Further, the conversation was very interesting because it wasn’t until I expressed my frustration that I was able to get a solution to my …show more content…
Therefore, the environment was very relaxing and friendly. All three of the company’s representatives, Jeff, Karen, and September, were very friendly and conversational. Although I left out much detail of the conversation, they were constantly laughing and telling short stories about their first internships and the many projects that I could be part off as an intern. Karen had her legs crossed and her hands were constantly playing with her hair, which I believe showed confidence and friendliness; she was not portraying any superiority and was talking to me with much respect and friendliness. Jeff and September looked comfortable and attentive when it was their turn to speak. I believe that the entire conversation was very easy going and friendly because their superior, Donna, had recommended me for the position. I felt so confident and relaxed that I was able to portray my personality, and I believe that was a huge benefit to my hiring process. I have been working with Topgolf for about a year now, and I will be starting full-time as a Financial Analyst Jr. on January